Rob Angelo Email & Phone Number

Melville, Ny

Helped support executive management team and 200 users in the Melville and the NYC market area. Provided executive and end-user level support to New York - based locations in Melville and Manhattan, and work from home in a Windows / Active Directory environment in an on-site or remote capacity. Monitor and address any issues with all LAN / WAN hardware including servers, switches and routers. Deploy and support mobile devices, synchronizing with mail server as needed.Build and deploy desktops and laptops.Troubleshooted hardware, software and network issues.Upgraded end-user hardware and software as needed.Relocated end-users as requested within our facilities.Instructed and assisted end-users in various hardware and software applications.Installed and support all peripheral devices.Software packaging, deployment and troubleshooting.Maintained AD user and computer accounts.Assisted in maintaining Disaster Recovery site in Melville.Provided remote assistance to out-of-state subsidiaries.Assisted in large-scope / bank-wide projects handling IT aspects.Working in a Service Now system/environment.

Long Island, Ny

Managed account base of 1600 customers; prospected for new accounts by outbound calling, jobsite visits, and in store interactions. Utilized CRM strategies to develop and grow existing accounts. Increased active buying accounts from 100 active to 200 active accounts. Mentored all new hires and trainee's for LI region.Consultative Sales Solutions, while enhancing our customer experience. Created loyal, raving fans of our product.* Acheived 108% of quota first three quarters fiscal year 2012. *Total Sales dollars for 2011: $385,000, 3% increase over prior year.*Acheived 103% of quota for fiscal year 2010.*Led NE MO with 466 Strategic Products sold for 107% of target for 2010.*Leader in LI region with 97 Innovative New Products sold for 108% of target for 2010.*INP sales leader for Hilti NA Base Market Organization 3rd quarter 2010, 1st quarter 2011.*Finished number one in country 2011 selling TE-2 rotary hammer product line.

 Utilized outside sales meetings to other health facilities and hospitals to increase referral base. Meet with primary caregivers to help facilitate the placement of their loved one into the community. Achieved 100% occupancy for SafeCare/Alzheimer’s unit.Plan, organize, and execute various professional and public events in the communityServe as a consultative resource to family members needing advice about care for aging loved ones.Attended various outside senior shows, events, fundraising functions, and lunches.Effectively managed and updated a sales lead database with constant follow up.

 Met onsite with developers, architects, and contractors at new home construction sites. Made outside sales calls to real estate attorneys and mortgage companies to increase referrals.Obtained agreements from property owners to place properties for sale with real estate firms.Maintained knowledge of real estate law, fair housing laws, and types of available mortgages, and financing options. Generated lists of properties for sale, their locations and descriptions, utilizing computers.Acted as an intermediary in negotiations between buyers and sellers over property prices and during the closing of sales.Supervised agents who handled real estate transactions.

Negotiated contracts with sellers of land and renters of properties.Advised sellers on how to make homes more appealing to potential buyers.Rented and leased properties on behalf of clients.Advised clients on market conditions, prices, mortgages, legal requirements and related matters.

 Top territory in the nation; 219% bookings and 150% sales to quota of FY 2002. Conducted outside business sales calls with Territory manager to installers, and end users.Converted 35% of quotes to orders for first and second quarters of FY 2002.Awarded Outstanding Achievement in Bookings Performance FY 2001-100% to quota.Contributed to Top Regional Sales Team, Southern Region, FY 2000.Provided system design and layout of CCTV systems.Identified sales decision-makers and budget constraints of customer base.

Monitored sales performance on a weekly basis, giving feedback to all team members. Directed communicative efforts between inside sales, and outside sales force. Outside weekly sales calls with Territory representatives to facilities, resellers, and end users.Rolled out and implemented World-Class Customer Service company sales initiative, Phase I and II.Increased sales leads on a month to month basis; surpassing goal of 70 leads per month 12 moths consecutively. Ensured understanding and compliance of sales goals to achieve 5 percent variance over prior year. Initiated all monthly sales promotions, averaging 12 percent increase over prior year.Maintained a 90 percent customer phone sequencer rate average.Maintained a 95 percent will call ready rate average, best on Long Island. Secured overall Customer Service Index (C.S.I.) average of 90 percent.

Education record

Regents Diploma