- Managed retail staff employees, provided in store training and ongoing coaching to improve sales metrics of sales associates- Led team to 19% increase over yearly target goal in customer loyalty program- Leveraged various sales reports to address under-performing departments

- Managed store operations including inventory and purchasing, increased store sales over yearly goal with improved inventory control procedures- Responsible for hiring sales team staff- Implemented new inventory control procedures with improved purchasing accuracy which saved $4,200 in the first 3 months

- Developed and maintained a book of contractor customers including new business and public-side clients- Scheduled installations and coordinated with other parties including; contractors, landowners, city inspectors, and public-side clients (service calls and repairs)- Ensured projects were started and completed on time, and in a manner compliant with local, state, and national fire codes, NFPA-13D, and NICET standards

- Managed advertising clients on Yelp Platform, utilizing communication tools and metrics in Salesforce to onboard clients new to Yelp platform- Built trust and rapport with clients by learning about their business to make impactful changes to their listings and maximize their advertising programs- Retained clients and revenue for the company by demonstrating the value of ad campaigns to small business owners

- Utilized my strong skill set and experience with design production software to edit and create raster and vector graphics for customer orders- Proofread customer text with sensitivity to detail for grammar, etiquette, and respecting customer intent- Efficiently communicated with clients via telephone and email to discuss order issues, answer customer questions, and ensure an excellent customer experience

- Communicated with class of diverse students, each with varying levels of education, experience, and skill- Taught a freshman design studio course covering topics such as color theory, typography, composition, and critical thinking - Guided students through projects- Maintained regular weekly office hours and conducted 1:1 professional reviews with students