Customer Service Representative
Current
Oct 2023 - Present
AeroLeads people directory · profile
Robb Stone Email & Phone Number
Making my own way...
at
Connexus
2 work emails found
@velocity.org
4 phones found area 419
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Who is Robb Stone? Overview
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Quick answer
Robb Stone is listed as Making my own way... at Connexus, based in Toledo, Ohio, United States. AeroLeads shows a work email signal at velocity.org, phone signal with area code 419, and a matched LinkedIn profile for Robb Stone.
Robb Stone previously worked as Customer Service Representative at Connexus and Tier1 Help Desk Agent with Ohio Business Gateway at State Of Ohio. Robb Stone holds System Security And Information Assurance, Networking And Information Systems Support from Owens Community College.
Company email context
Email format at Connexus
This section adds company-level context without repeating Robb Stone's masked contact details.
{first_initial}{last}@velocity.org
89% confidence
AeroLeads found 2 current-domain work email signals for Robb Stone. Compare company email patterns before reaching out.
Profile bio
About Robb Stone
Customer Service and IT Professional
Listed skills include Call Centers, Customer Service, Microsoft Office, Customer Satisfaction, and 31 others.
Current workplace
Robb Stone's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Robb Stone work experience
A career timeline built from the work history available for this profile.
Tier1 Help Desk Agent With Ohio Business Gateway
May 2022 - Nov 2023
Technical Support Specialist
May 2022 - Jun 2022
Unemployed
Self-Employed
Jan 2022 - Jun 2022
Tier 1 Network Operations Center Agent
Jun 2015 - Jun 2022
Tier1 Technical Support Agent
Jun 2021 - Mar 2022
Customer Service Representative
Page Plus Cellular
Answered inbound calls from customers wanting to pay their bills and trouble shoot any service issues.
Jul 2011 - Jan 2015
It Manager/Repair Tech
Setup and maintain inhouse network and all peripherals. Repair any customer and company computers.
Apr 2006 - Aug 2011
It Technician
IT Tech contractor. Duties included backing up users information and documents to a central company server, swap out old computer terminals and set up new terminals including restoring all user data. Setup and tear down of computers and peripherals for a clients training seminars at sites in Pennsylvania, West Virginia, Michigan, Indiana and Ohio.
Sep 2004 - Mar 2006
Team Lead
Convergys
Coached Customer Service Agents on weekly performance, compared to company metrics in areas including Average Call Handle Time, Not Ready Rate, First Call Resolution, Quality Assurance, Escalations to Supervisors and Schedule Adherence.Conducted weekly Team Meetings to communicate client concerns, new client goals and listen to concerns the agents were having regarding their work or company policies.Monitored live and recorded calls of all agents on a weekly basis to verify that all Quality Assurance benchmarks were being met or exceeded.Applied credit as necessary to customer accounts in accordance with company and client guidelines.Monitored multiple queues of agents with different skill sets, to ensure that Average Speed of Answer and Service Levels were maintained in accordance with company standards.Ensured that agents had access to all tools, and that they were trained to use them effectively. Reported and escalated any issues as necessary.Reviewed all attendance and time card activity to verify that all attendance guidelines were being met.Handled all disciplinary actions for agents in accordance with company policies. Ensured that all agents were in adherence per the company dress code.
Feb 2000 - Oct 2001
2 education records
Robb Stone education
System Security And Information Assurance, Networking And Information Systems Support
Owens Community College
Music Education
The University Of Akron
FAQ
Frequently asked questions about Robb Stone
Quick answers generated from the profile data available on this page.
What company does Robb Stone work for?
Robb Stone works for Connexus.
What is Robb Stone's role at Connexus?
Robb Stone is listed as Making my own way... at Connexus.
What is Robb Stone's email address?
AeroLeads has found 2 work email signals at @velocity.org for Robb Stone at Connexus.
What is Robb Stone's phone number?
AeroLeads has found 4 phone signal(s) with area code 419 for Robb Stone at Connexus.
Where is Robb Stone based?
Robb Stone is based in Toledo, Ohio, United States while working with Connexus.
What companies has Robb Stone worked for?
Robb Stone has worked for Connexus, State Of Ohio, Self-Employed, Velocity, A Managed Services Company, and Page Plus Cellular.
How can I contact Robb Stone?
You can use AeroLeads to view verified contact signals for Robb Stone at Connexus, including work email, phone, and LinkedIn data when available.
What schools did Robb Stone attend?
Robb Stone holds System Security And Information Assurance, Networking And Information Systems Support from Owens Community College.
What skills is Robb Stone known for?
Robb Stone is listed with skills including Call Centers, Customer Service, Microsoft Office, Customer Satisfaction, Troubleshooting, Telecommunications, Software Installation, and Time Management.
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