Robb Thomas Email & Phone Number

Westerville, OH, US

United States

Launching a new service delivery model to market.Teaching and skilling team members to provide guidance and customer trainings.Maintaining quality standards for offered services.Presents trends, accomplishments, and market predictions to stakeholders.

United States

Bringing together diverse content sets and authors under a unified strategy and common taxonomy.Design and implement a new customer training and support web experience.

Ohio, United States

Refining legacy training materials.Developing customer success journeys for every type of user.Designing video production strategies

Columbus, Ohio

Bringing new technology integration services to market and assisting accounts through the implementation transition.

Columbus, Ohio

Building new customer profiles and performing market research.

Columbus, Ohio Area

• Assists in strategic planning with other departments regarding the successful implementation & training for key accounts utilizing Pearson digital technology.
• Discusses desired course outcomes and goals with key instructors, provide best practice recommendations and in-depth technology training and support to ensure they have a positive experience on-boarding with digital.
• Utilizes excellent interpersonal skills to maintain positive relationships with 60-90 top… Show more
• Utilizes excellent interpersonal skills to maintain positive relationships with 60-90 top academic adoptions and Pearson colleagues.
• Responsible for extensive course customization projects that include assignment creation, content management, and deep product customization to meet desired learner and experience outcomes.
• Maintains multiple tracking documents to collect, organize, and provide feedback for future program/technology improvement to appropriate divisions within Pearson to promote efficacy.