Robb Thomas

Robb Thomas Email and Phone Number

Director of Professional Services @ Gutenberg Technology
Westerville, OH, US
Robb Thomas's Location
Westerville, Ohio, United States, United States
About Robb Thomas

Robb Thomas is a Director of Professional Services at Gutenberg Technology. He is proficient in Russian.

Robb Thomas's Current Company Details
Gutenberg Technology

Gutenberg Technology

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Director of Professional Services
Westerville, OH, US
Employees:
50
Robb Thomas Work Experience Details
  • Gutenberg Technology
    Director Of Professional Services
    Gutenberg Technology
    Westerville, Oh, Us
  • Gutenberg Technology
    Continuous Publishing Senior Manager
    Gutenberg Technology Feb 2023 - Present
  • Pearson
    Service Delivery Manager
    Pearson Oct 2022 - Jan 2023
    United States
    Launching a new service delivery model to market.Teaching and skilling team members to provide guidance and customer trainings.Maintaining quality standards for offered services.Presents trends, accomplishments, and market predictions to stakeholders.
  • Pearson
    Content Strategist
    Pearson Sep 2020 - Oct 2022
    United States
    Bringing together diverse content sets and authors under a unified strategy and common taxonomy.Design and implement a new customer training and support web experience.
  • Pearson
    Communications Specialist
    Pearson Dec 2018 - Sep 2020
    Ohio, United States
    Refining legacy training materials.Developing customer success journeys for every type of user.Designing video production strategies
  • Pearson
    Integration Specialist
    Pearson Mar 2017 - Dec 2018
    Columbus, Ohio
    Bringing new technology integration services to market and assisting accounts through the implementation transition.
  • Pearson
    Implementation Engineer
    Pearson Oct 2016 - Mar 2017
    Columbus, Ohio
    Building new customer profiles and performing market research.
  • Pearson
    Customer Success Manager
    Pearson Mar 2013 - Oct 2016
    Columbus, Ohio Area
    • Assists in strategic planning with other departments regarding the successful implementation & training for key accounts utilizing Pearson digital technology.• Discusses desired course outcomes and goals with key instructors, provide best practice recommendations and in-depth technology training and support to ensure they have a positive experience on-boarding with digital products and services.• Utilizes excellent interpersonal skills to maintain positive relationships with 60-90 top… Show more • Assists in strategic planning with other departments regarding the successful implementation & training for key accounts utilizing Pearson digital technology.• Discusses desired course outcomes and goals with key instructors, provide best practice recommendations and in-depth technology training and support to ensure they have a positive experience on-boarding with digital products and services.• Utilizes excellent interpersonal skills to maintain positive relationships with 60-90 top academic adoptions and Pearson colleagues.• Responsible for extensive course customization projects that include assignment creation, content management, and deep product customization to meet desired learner and experience outcomes.• Maintains multiple tracking documents to collect, organize, and provide feedback for future program/technology improvement to appropriate divisions within Pearson to promote efficacy.• Employs exceptional presentation skills to conduct personalized training sessions, using technology to train faculty on Pearson digital products and functions. • Troubleshoots daily questions & creates situation-based tutorials for customers.• Acts a liaison between customers and Technical Support to ensure effective escalation and communication of needs and solutions.• Peer-elected Employee of the Month November 2013 / September 2014 Show less
  • Mount Vernon Nazarene University
    Student
    Mount Vernon Nazarene University Jul 2006 - May 2010

Robb Thomas Education Details

Frequently Asked Questions about Robb Thomas

What company does Robb Thomas work for?

Robb Thomas works for Gutenberg Technology

What is Robb Thomas's role at the current company?

Robb Thomas's current role is Director of Professional Services.

What is Robb Thomas's email address?

Robb Thomas's email address is fa****@****ail.com

What is Robb Thomas's direct phone number?

Robb Thomas's direct phone number is +161435*****

What schools did Robb Thomas attend?

Robb Thomas attended Mount Vernon Nazarene University.

Who are Robb Thomas's colleagues?

Robb Thomas's colleagues are Katie Leavitt Sutton, Oltjana Grabovaj, Seth Puri, Wassim Elchall, Doug Clendenin, Grégory Gueppoid, Aminata Da Costa.

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