Launching a new service delivery model to market.Teaching and skilling team members to provide guidance and customer trainings.Maintaining quality standards for offered services.Presents trends, accomplishments, and market predictions to stakeholders.

Bringing together diverse content sets and authors under a unified strategy and common taxonomy.Design and implement a new customer training and support web experience.

Refining legacy training materials.Developing customer success journeys for every type of user.Designing video production strategies

Bringing new technology integration services to market and assisting accounts through the implementation transition.

Building new customer profiles and performing market research.

• Assists in strategic planning with other departments regarding the successful implementation & training for key accounts utilizing Pearson digital technology.• Discusses desired course outcomes and goals with key instructors, provide best practice recommendations and in-depth technology training and support to ensure they have a positive experience on-boarding with digital products and services.• Utilizes excellent interpersonal skills to maintain positive relationships with 60-90 top… Show more • Assists in strategic planning with other departments regarding the successful implementation & training for key accounts utilizing Pearson digital technology.• Discusses desired course outcomes and goals with key instructors, provide best practice recommendations and in-depth technology training and support to ensure they have a positive experience on-boarding with digital products and services.• Utilizes excellent interpersonal skills to maintain positive relationships with 60-90 top academic adoptions and Pearson colleagues.• Responsible for extensive course customization projects that include assignment creation, content management, and deep product customization to meet desired learner and experience outcomes.• Maintains multiple tracking documents to collect, organize, and provide feedback for future program/technology improvement to appropriate divisions within Pearson to promote efficacy.• Employs exceptional presentation skills to conduct personalized training sessions, using technology to train faculty on Pearson digital products and functions. • Troubleshoots daily questions & creates situation-based tutorials for customers.• Acts a liaison between customers and Technical Support to ensure effective escalation and communication of needs and solutions.• Peer-elected Employee of the Month November 2013 / September 2014 Show less