Robert Bastian Email & Phone Number

Rochester, Ny

Victor, Ny

Increased sales by 20% from previous yearIncreased secret shopper scores from 70% during Q2 and Q3 2017 to 100% during Q4 2017, leading team to tie for best overall score in the countryIncreased food & health safety scores from low 90% average under previous General Manager to 99% average after promotionBuilt & expanded relationships within local community to host multiple fundraising events per monthPromoted within 6 months for exceptional customer relations and leadership skills

Henrietta, Ny

Quality control of food, employees, store environment and customer experience.Training of new employees.Coaching all employees on improving skills in spirit of excellence.

Rochester, Ny

Lead and oversaw Programs, Development and Operations departments.Managed accounts for over 40 high level sponsors and partners of the Champion Academy Extreme Mentoring & Empowerment Initiative.Planned and coordinated large-scale events for students, sponsors and volunteers.Conducted hiring process including initial screening, interviews and final hiring decisions.Spearheaded procedure and protocol development for use in creating a national, franchiseable best practice program.Managed social media and online brand of Champion Academy Extreme Mentoring & Empowerment Initiative.

Rochester Institute Of Technology

Served customers in an environment that emphasizes fast and quality service.Acquired and utilized extensive knowledge of multiple aspects of customer and personal service.Cleaned and organized eating, service and kitchen areas.

Barnes & Noble @ Rit

Planned, marketed, advertised and managed events and promotions.Forged and built upon relationships with public through the use of social media.Hosted multiple contests and events including a video game tournament with over 100 contestants.

Columbia, Maryland

Oversaw operation of pool facility.Designed and produced work schedule for 30 employees.Instructed and mentored lifeguards and managers.Scheduled and taught training sessions.

Columbia, Maryland

Assisted Pool Manager with operation of pool facilities.Developed and introduced new training methods and lessons.

Columbia, Maryland

Safeguard guests of pool facilities.Maintain clean pool area.

Bachelor Of Science (B.S.), Advertising And Public Relations

Activities and Societies: Phi Kappa Tau Fraternity

Education record

Activities and Societies: Symphonic Band, Marching Band, Jazz Band, Environmental Club, Ultimate Frisbee