Junior Systems Support Analyst
CurrentAssisted in maintaining the organization’s IT infrastructure by providing first-line support to end usersProvided technical support to employees by responding to help desk requests and resolving issues related to hardware, software, and network systemsAssisted in troubleshooting and diagnosing problems with desktop computers, laptops, printers, mobile devices, and other IT equipmentPerformed routine maintenance and updates on systems, including software installation, patch management, and system backupsAssisted in user account management, including password resets, account creation, and permission modificationsMaintained an inventory of IT assets, updating records as necessary