Robbie Gibb

Robbie Gibb Email and Phone Number

Customer Service Delivery Executive and Door-to-Door Connectivity Lead @ East West Railway Company
Peterborough, GB
Robbie Gibb's Location
Greater London, England, United Kingdom, United Kingdom
Robbie Gibb's Contact Details

Robbie Gibb personal email

n/a
About Robbie Gibb

Robbie Gibb is a Customer Service Delivery Executive and Door-to-Door Connectivity Lead at East West Railway Company. He possess expertise in rail, transportation, customer service, efqm excellence model, project planning and 11 more skills.

Robbie Gibb's Current Company Details
East West Railway Company

East West Railway Company

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Customer Service Delivery Executive and Door-to-Door Connectivity Lead
Peterborough, GB
Website:
eastwestrail.co.uk
Employees:
269
Robbie Gibb Work Experience Details
  • East West Railway Company
    Customer Service Delivery Executive And Door-To-Door Connectivity Lead
    East West Railway Company
    Peterborough, Gb
    View
  • East West Railway Company
    Customer Service Delivery Executive
    East West Railway Company Nov 2021 - Present
    Milton Keynes, England, United Kingdom
    View
  • Arriva Uk Trains Limited
    Customer Experience Manager - Franchise Bidding
    Arriva Uk Trains Limited Nov 2015 - Nov 2021
    London, United Kingdom
    The in-house lead for Customer Experience and Stations within the Arriva Rail Franchise Bid Team in the UK. Responsible for the development of initiatives and business cases to contribute to our bid propositions and continuous improvement across the rail division.
    View
  • Arriva Uk Trains Limited
    Business Lead - Revenue Protection Change Project
    Arriva Uk Trains Limited Sep 2018 - Dec 2019
    Leading Arriva UK TOCs through a change programme to deliver more effective Revenue Protection activity in all of our business units.
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  • Chiltern Railways
    Regional Manager London
    Chiltern Railways May 2014 - Nov 2015
    Responsible for the operation of Chiltern SFO stations in the London area, including London Marylebone, the only TOC managed and operated London Terminus. Leadership of the area management team responsible for the delivery of operations and exemplary customer services levels. In 2014 London Marylebone station achieved an overall station satisfaction score of 93% in the National Passenger Survey and won Major Station of the Year at the National Rail Awards.
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  • Chiltern Railways
    Regional Manager - Marylebone & Met (Stations)
    Chiltern Railways Mar 2013 - Apr 2014
    Responsible for the operation of London Marylebone and 'Met Line' stations leading the management team to deliver exemplary levels of customer service on a daily basis.
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  • Arriva Uk Trains
    Franchise Bid Writer And Programme Management
    Arriva Uk Trains Jan 2011 - Mar 2013
    London, United Kingdom
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  • Db Regio Uk
    Bid Team Writer
    Db Regio Uk Oct 2008 - Dec 2010
  • Chiltern Railways
    Customer Service Manager
    Chiltern Railways Nov 2006 - Sep 2009
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  • Chiltern Railways
    Senior Customer Service Inspector
    Chiltern Railways Feb 2005 - Nov 2006
    View
  • Chiltern Railways
    Customer Service Inspector
    Chiltern Railways Dec 1999 - Feb 2005
    View

Robbie Gibb Skills

Rail Transportation Customer Service Efqm Excellence Model Project Planning Change Management Contract Management Public Transport Planning Analysis Team Leadership Performance Management Business Process Improvement Stakeholder Management Problem Solving Continuous Improvement

Frequently Asked Questions about Robbie Gibb

What company does Robbie Gibb work for?

Robbie Gibb works for East West Railway Company

What is Robbie Gibb's role at the current company?

Robbie Gibb's current role is Customer Service Delivery Executive and Door-to-Door Connectivity Lead.

What is Robbie Gibb's email address?

Robbie Gibb's email address is ro****@****s.co.uk

What skills is Robbie Gibb known for?

Robbie Gibb has skills like Rail, Transportation, Customer Service, Efqm Excellence Model, Project Planning, Change Management, Contract Management, Public Transport, Planning, Analysis, Team Leadership, Performance Management.

Who are Robbie Gibb's colleagues?

Robbie Gibb's colleagues are Kirsty Young, Imogen Yapp, Adam Curson Mapm, Jim Stuart, Stuart Ratcliffe, Lisa Metherell, John Hillman Fciro Cmilt.

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