Dean R. Email and Phone Number

• Managed fun projects following core principles: Quality, Innovation, Service, and Teamwork.• Completed three new build projects and implemented two new features successfully.• Tracked weekly billing & budget for client reporting and resourced tasks for all projects.

Certified Scrum Product Owner, experienced Scrum Master and Sr. Technical Project Manager, expert in Jira Cloud, Jira Service Management, Jira Align, other project management tools. Extensive experience with AWS, Azure Cloud, Active Directory, InTune, JAMF, security and compliance software.Experienced security professional managing Authorization to Operate (ATO) projects and recertification. Regulatory compliance of NIST, FIPS, FISMA, CMMC level 2 including, preparation/planning/documentation/control configurations; assessment; findings management; and communication.Managed Services professional working smarter for you to exceed customer expectations.#opentowork #projectmanager #productmanager

- Thrived working with senior leaders and project managers to define digital product development systems.- Created value for customers by delivering product demos and training workshops.- Developed strategic roadmaps for onboarding and life-cycle management.- Managed complex cross-discipline IT projects. - Collaborated with business development to write technical portions of proposals. - Supervised the security-related aspects of the infrastructure, including user onboarding, audits, evidence gathering and compliance. - Created and reviewed documentation to support Systems Security Plans (SSPs), Risk Assessment Reports, Certification and Accreditation (C&A) packages, and Client Responsibility Matrix (CRM).- Facilitated the strategic planning for cloud, security, and customer service management solutions.- Drove technical innovation and efficiency of Bixal’s business and technical operations. - Conducted capacity planning analysis and budget planning for Corporate IT.- Procured and configured Jira Service Management for Bixal’s internal customer service management portal.

- Served as Bixal’s liaison to clients, including the U.S. Government (Dept. of ED, USAID, HHS, SBA, ACF, DEA, NIJ). - Provided Agile team supervision, oversight of Drupal projects, and hosted Scrum ceremonies.- Ensured contract and reporting requirements were met and work was performed cost-efficiently. - Coordinated the production of documentation for digital projects, including project plans, risk logs, issue logs, requirements specifications, resourcing plans and profiles, budgets, and standard project communications. - Managed complex cross-discipline Agile, Lean, and Waterfall projects. - Developed project schedules, managed Agile team ceremonies, and monitored the scope and budget. - Aligned user onboarding, mentoring and training of clients and staff members on Agile, Drupal, Jira, Security and Compliance best practices.- Provided key leadership, collaboration, and communications between hosted application service operations and other technology teams.- Facilitated and participated in both requirements gathering and testing activities to ensure quality delivery for marketing and digital projects.- Achieved the North Star Award in recognition for refined attention to detail and streamlined organization of project sites surpassing expectations in preparation for QMS and CMMI audits.

- Championed all phases of web technology development projects with Agile teams. - Facilitated planning efforts, gathered product and project requirements. assembled project plans and strategic roadmaps.- Guided decision-making and prioritization of Agile development work.- Broke down business requirements into functional requirements. - Created test plans to ensure comprehensive coverage across all environments. - Escalated functional, quality, and timeline issues appropriately. - Managed, mitigated, and communicated risks with project scope, budget, and resources.- Supervised development work contracted with external vendors. - Documented and maintained training manuals for end users and provided ongoing training.- Organized scrum sessions, created sprints, wrote user stories and use cases, completed backlog grooming, and conducted retrospectives (lessons learned) to improve future projects

- Directed multiple Agile IT (AWS and Azure) projects and project segments with specific objectives and within specified resources.- Coordinated internal operations, including staffing, budgeting, vendor and partner management, asset management, and customer success. - Streamlined all aspects of financial obligations, such as purchase orders (POs), subcontract agreements, invoices, PO modifications, quote management from customer to Purchase Request submission, and more. - Captured operational requirements.- Chaired the management of the infrastructure engineering design, deployment, and networking for Common Securitization Solutions (CSS), a joint venture between Fannie Mae and Freddie Mac. - Successfully delivered the entire Production, Development, and Test Infrastructure for CSS from proof-of-concept design within 12 months.

- Conducted business requirements gathering sessions.- Led an Agile team of four developers and two testers.- Drafted use cases to align with business requirements and release notes. - Using Microsoft Visio, created workflow and projected workflow diagrams. - Arranged prioritization meetings, delivered ongoing communication, and demonstrated finished projects with key stakeholders.- Coordinated functional testing, regression testing, and user acceptance testing.- Curated the development and implementation of training for staff.- Produced and streamlined procedures to enhance instructional impact for student learning.

- Successfully delivered on and off-site software implementation and training services to clients. - Completed functional/hands on testing of software updates. - Provided functional support to clients in the areas of project planning, software configuration and implementation, end-user training, and client relationship management. - Required Travel up to 50%.- Company was acquired by HighJump Software in February 2009

- Diagnosed technical and network problem resolution for end users- Guided users through step-by-step solutions; username/password issues, uninstalling/reinstalling basic software applications, diagnosed proper hardware and software setup, power cycling networking equipment, guided navigation around application menus, and troubleshooting email issues.

- Advised contractors assigned to the Intercontinental Hotels Group (IHG) upgrade of their property management software for all 2,000 plus hotels. - Established excellent relationships with the client throughout the project. - Prepared monthly fiscal reports and client billing. Streamlined the process for submitting billing invoices, lowered project costs by 1/3, and collected $2 million in overdue invoices. - Architected implementations on location which required extensive travel throughout the U.S., Canada, and Puerto Rico. Installed, configured, trained, and supported all hotel personnel which included Front Desk, Housekeeping, Accounting, General Manager, and Owner on their new property management software.