Experienced and adventurous IT management professional available now for freelance, interim or attractive permanent roles in any of the following fields: Head of IT / IT Director / CIO, senior programme / project delivery.My experience has been garnered from 20 years working with some of the UK’s biggest Finance Services and BPO companies, I can help you successfully navigate through the most complex and sensitive commercial or outsourced arrangements.I am very comfortable building relationships with everyone from ‘C’ level / Board personnel to external supplier technicians, and especially important to me is the need to foster that understanding and co-operation between the business operation and its IT Services. My recent career has focused on operational IT delivery – strategy setting, change programme sponsorship, cost reduction, restructuring, service stabilisation and process improvement across the whole range of IT services (application maintenance, infrastructure, service management).Prior to this I spent many a stimulating year delivering transformational IT projects and programmes, e.g. system migrations and re-hosts, upgrades, new account Transition, infrastructure set-up, contact centre relocation (NOA award in 2010 for Project of The Year).Skills include:Problem-solving and solution ownership, relationship management, supplier management, staff management and strategy, IT service delivery and continuous improvement, project and programme delivery (Agile / Scrum, Prince 2, MSP), Cyber security, business transformation .

Divisional IT Director for newly-formed Retail Banking division, covering different businesses ranging from Mortgage Administration to Legal Services, based in multiple locations across the UK. Accountable for all aspects of the IT services supporting the division, including Service Management, Supplier Management, Infrastructure Services, Telephony and Application Maintenance.Management of ~100 staff, annual IT BAU spend of ~£20m, including external and internal service vendors.Produced divisional IT strategy and implemented improved Service, Governance and Risk management processes.Accountability for Information Security, Risk and BCP management for internal Capita businesses and external customers as part of the provided services.

Accountable for all IT Operations and Transformation services for 6 large-scale, FCA-regulated BPO client accounts across multiple internal and client locations.Ownership of overall annual IT budget of ~£15m, covering internal and external vendors.Accountability for Information Security, Risk and BCP management for internal Capita businesses and external customers as part of the provided services.Accountability for scoping and delivering maintenance and transformational IT projects, including:• Desktop Refresh (XP -> Windows 7);• £4m mainframe system rehost.• Application and Infrastructure upgrades;• Set-up and transition for new business onboarding.• IT Security audit projects including risk assessment and remedial work

IT Programme Manager, delivered a variety of large-scale Transition and Transformation projects and programmes.Specialised in new account Transitions – scoping and delivering all the IT work required to absorb up to 2000 new members of staff for each new Outsourcing account.Recipient of National Outsourcing Association Project of the Year award in 2010 for re-locating a call centre from India to Scotland.Also responsible for the Projects & Programmes function, setting standards and consistency of approach (based on Prince 2) across a team of Project Managers.

Hybrid role, helping to define and execute business change programmes and projects from within the IT department.