- Oversaw all elements of the quality department, including water treatment, product batching, quality testing, packaging, and supplier capability- Managed personnel capability through effective employee relations, including interviewing, hiring,scheduling, and on-going training- Actively promoted and facilitated cross-functional communication and collaboration, enabling rapid resolution of operational issues and driving a culture of shared problem-solving- Ensured strict compliance with all health & safety regulations, with a strong emphasis on maintaining rigorous food safety standards, guaranteeing the well-being of consumers and employees alike- Lead food safety and product quality standards through record keeping, GMP and sanitationcompliance, batch verification, CAPA completion, project management, and SOP creation and maintenance

- Achieved a 15% improvement in package and product quality through comprehensive testing with specialized equipment, ensuring heightened customer satisfaction.- Contributed to a 20% reduction in irregularities by promptly recording and communicating test data, maintaining consistent manufacturing processes.- Demonstrated proficiency in operating and maintaining equipment for raw material blending, resulting in a consistent production of high-quality beverage products meeting exact specifications.- Cultivated a safety-centric culture, achieving 100% compliance by strictly adhering to established protocols and operating all manufacturing equipment with meticulous care and precision, resulting in zero safety incidents.

- Monitored over 500 calls daily to verify compliance with FCC and company guidelines, maintaining a 98% accuracy rate- Fostered relationships with business partners and stakeholders through regular calibrations which lead to an increase in agent quality scores by 10%- Provided direct feedback, best practices, mentorship, and development plans that allowed 90+% of new hires to pass their 90-day probationary period- Owned and managed data relating to evaluation disputes which lead to greater alignment and an overall reduction in leader disputes by 15%- Designed and maintained the company’s quality assurance tool and database that supported internal team of 700+ team members

- Performed 400+ daily inbound and outbound phone calls including contacting and transferring clients to appropriate parties in various industries while maintaining a polite and professional demeanor- Delivered presentations on new products and services to increase awareness among potential customers, routinely finishing in top 10% of company in conversion- Regularly participated in product & client training, ensuring a high level of client satisfaction for all projects- Received recognition for quality assurance metrics, culture, and overall conversion at the all-company level

- Operated registers in an efficient manner while providing excellent customer service.- Managed night time operation of the store during third shift hours, and successfully communicated with other shifts to sustain continuity in operation and prevent any issues from arising.- Stocked shelves and ensured that the store was presentable for customers.- Efficiently assisted with the development and implementation of new employee training programs.- Built strong relationships with customers through loyalty program.

- Maintained company standards in customer service while selling merchandise to guests.- Demonstrated merchandise according to company guidelines and product knowledge.- Interacted with over 100 customers daily to ensure that they were satisfied with their product and service.