Information Technology Support Supervisor
Cengkareng
- Onsite Support for PT GMF AeroAsia- Monitoring Incident and Request Tickets- Supervise the daily work of the EUC team- Set the allocation of personnel according to the work load of each area according to ticket movement analysis- Create a Workload Analysis- Create a monthly shifting and office hour team work schedule- Supervise and recap attendance, leave, permits, sickness and overtime for every personnel in the team- Create a report highlight Issue problem weekly- Create a team performance assessment according to the number of ticket solving- Create assessments of team performance according to daily Attitude- Create a daily preventive maintenance work summary- Create Reporting Daily, Weekly and Monthly according to Operational.- Supervise IT Device Asset Request- Supervise the in and out of IT Devices from the Warehouse- Monitor IT Asset Master Data always Update- Supervise the condition and state of the IT Warehouse- Supervise BAST Documentation, Shipping Letters, Return Letters and more- Supervise IT Device Scrap Implementation