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Program lead for a successful cross-team & cross-functional generative AI production implementation for the global platform. Manage iterative additions of new foundational models and open source models into production, which requires partnership with Legal, Customer Success, Engineering, Marketing, Sales, and customers. Managed merger of multiple teams from across the organization onto ML to effectively deliver tangible results to production. Planned and presented a new way of delivering cutting edge products to production with our Engineering Manager/VP audience. Program Manager driving communication and cross-functional collaboration for Workiva’s UI/UX design system transformation.

Led scrum process and ceremonies for the Data Engineering and Business Intelligence Engineering teams at Workiva. Remove impediments that block team progress. Led execution and delivery of major requests for Data Engineering and Business Intelligence Engineering. Communicate throughout the organization on behalf of the teams. Provide visibility of project status to other teams and senior management. Work with other product and data management teams to organize, schedule, and deliver work dependencies in large, complex, cross-team projects. Promote continuous improvement and protect our culture of innovation. Facilitate Scrum, Kanban, and Lean processes. Communicate, provide project visibility and transparency.

Business Systems Analyst for HR Case Management platform used at Schwab (ServiceNow). Collaborate with HR business units to automate and improve processes and workflows by leveraging technology. Play a key role in transforming how Charles Schwab employees interact with HR functions at the firm in order to serve our employees efficiently and accurately. Work with Schwab Technology Services Agile team to write and refine user stories using the Atlassian suite. Support task and workflow automation so our HR professionals can focus on assisting employees with more complex work. Gather technical requirements. Write acceptance criteria. Manage and prioritize backlog.

Collaborate with training stakeholders to develop effective training solutions for key Schwab priorities. Support the New Employee Welcome orientation program for new Schwab employees at all major, national service Centers. Support first year experience training series for all Client Service & Support Representatives. Consult with stakeholders to leverage learning technology (SumTotal & Edcast) in order to solve training challenges. Schwab volunteer for Pro Bono Challenge to pair local non-profit organizations with business leaders at Schwab to collaborate on non-profit business goals. Schwab Volunteer week participant with the American Cancer Society.

Led and managed program and project team. Developed curriculum for student employee training. Oversaw the planning and implementation of programming for New Student Welcome, International Undergraduate Orientation, Fall Welcome, Off-site programs, and Family Programming. Managed a team which coordinated and facilitated transitional programs for 8,000 new students. Oversaw the planning and execution of Family Weekend and the customer service for families of all undergraduates. Determine learning outcomes and content in blackboard for distance orientation program for all new students.

University of Washington Center for 21st Century Liberal Learning (C21) - Customized InstructionLiaison between UW First Year Programs and C21. Instructor for weekly seminars with design thinking and creative problem solving curriculum. Team member on the curriculum building committee with a focus on collaborative, creative problem solving for 21st century workplace. International Student Orientation - eLearningPlan, coordinate, and execute an interactive international student orientation program for approximately 800 international students annually. Regularly create and publish material on Adobe eLearning software in order to improve interactive, online user experience and meeting learning goals and outcomes. First-year Interest Groups (FIGS) - Learning Management Systems & InstructionCo-coordinate first-year student learning communities for over 3,000 new students at the University of Washington each year. Led curriculum development committee for the first year success course for over 3,000 new students. Develop and teach leadership training material and curriculum for 150 first-year learning community instructors annually. Administer the Learning Management System (Canvas) course for approximately 150 sections of the first-year course .University of Washington Welcome Week - Large Scale Events & FundraisingCoordinate and serve as project and planning lead for the University of Washington Welcome Week consisting of over 225 events for approximately 8,200 students over a ten-day period. Led development of publications and marketing for Welcome Week including the use of FB, Twitter, Tagboard, and Guidebook. Recruit, train, manage and lead an annual volunteer team of over 250 students and university staff. Increased Welcome Week sponsorship from $28,000-$54,000 from 2012-2013 and achieved sponsor revenue growth in 2014 as well.Committees: Diversity & Inclusion, International Student Success, Mindfulness, Reflection in Learning & Practice

Liaison between UW First Year Programs and C21. Led weekly seminars with design thinking and creative problem solving curriculum. Team member on the curriculum building team with a focus on collaborative, creative problem solving for 21st century workplace. Contributed to the recruitment of new students for the C21 learning community.

Set the vision for and led thirty operations department team members. Conducted Monthly, quarterly, and annual reviews for twenty operations department team members. Motivated an inbound operations team to accomplish daily goals that serve the down-stream customer. Led the Target Import Warehouse Volunteer/Community Committee as the Captain for the building of over 250 employees. Supervised 30 operations team members and helped them develop their roles on a daily basis through department meetings, presentations, and one-on-one interaction

Orientation Coordinated the recruitment, interviews, and hiring of 2011 orientation team of 16 students. Designed and executed all training programs for 2011 orientation team. Served as the primary supervisor of the 2011 orientation team during the 2010-2011 academic school year. Collaborated with staff to redesign and edit the 2011 campus Preview book distributed to all new students and families. Partnered with 20+ campus partners in order to edit their information in the campus Preview book.Student DevelopmentMet with students to explore their options for staying enrolled at the University. Met with academically at risk students in order to develop a step-by-step academic plan for improvement. Collaborated with Director and other unit staff to support students and families in crisis. Assisted students with the navigation of WIU policies and procedures when considering withdrawal. Aided new students in their transition to Western Illinois University through fall orientation

Directly supervised 2010 summer orientation staff during intensive training and all orientation programming. Analyzed results of orientation program effectiveness through Campus Lab surveys and data analysis software. Created reports for student orientation leaders as well as Dean of Students office staff with assessment data results. Developed and presented training session on goal setting during intensive training of orientation team. Assisted academic advisors in advising first year students in course selection during orientation programs. Evaluated five orientation team members throughout their summer employment on the orientation team.

AdvisingServed as the Advisor to Student Alumni Association (SAA). Advised during the planning and implementation of new SAA programs designed to connect local alumni to students. Planned and implemented annual Paint the Paws event at which local alumni, SAA, and university staff kicked off homecoming week by painting dawg paws on the streets bordering campus. Strived to deeply engage students in leadership to better connect themselves to their academics and the campus community.Special ProjectsCoordinated the marketing effort and implementation of Graduate Preparatory Day for prospective graduates. Planned twelve alumni socials in twelve different cities in the state of Florida for January 2010 including event locations, presentation materials, menu planning, and all pre-departure logistics.