As the Head of IT Operations I am responsible for the creation and alignment of strategic initiatives delivering outcomes that provide tangible benefits to the entire organisation. I take the accountability to successfully deliver Infrastructure and Services in line with requirements from the organisation and wider IT teams while enforcing/adhering to policies and standards set internally and by governing bodies.Ultimately I am accountable for the delivery of a robust, scalable, and highly agile Infrastructure platform for all aspects within the datacentre, distributed clouds and end user computing. I am also responsible and accountable for the performance of our technology services to our customers and brand partners and will ensure a high level of user satisfaction.

Reporting to the General Manager of IT and Programs, I assume the responsibility of managing the operations and service delivery functions of PetSure IT. Leading the Service Desk, Infrastructure, DevOps, and Service Delivery staff to deliver a robust and cost effective suite of services to the business and partners.Ensuring that services are aligned to business expectations and tailoring solutions drive productivity and deliver results focused value.Driving efficiency in the delivery model by focusing on process improvement, building maturity in the incident and change management functions and ultimately elevating the level of service provided.Managing and mentoring the team to drive their development while helping to align our culture to the businesses values and mission.

G&C Mutual Bank is a strong performer in the Australian mutual banking sector.Part of the senior leadership team, reporting directly to the Deputy CEO, I assumed the responsibility of managing every aspect of IT within the Bank.Delivering the functions of Service Delivery, Infrastructure, Operations, Vendor Management, and Security back to the business to add value and benefit to our member’s experience.A key deliverable is creating and executing the IT Strategy, which is required to be innovative, robust, and effective, delivering measurable value to the organisation.Managing large transformational projects to modernise the workplace and provide fit for purpose toolsets in the highly regulated and governed Banking sector.

Traveled the Americas and Northern EuropeMy time off has allowed me to recharge and refocus on my career and next steps.While traveling, aside from enjoying and immersing ourselves into truly unique cultures, I was able to apply my problem solving skills and time management to plan and manage our time away.

As the Head of Infrastructure, reporting to the General Manager of Technology Services, I was accountable for the delivery of a robust, scalable, and highly agile Infrastructure platform for all aspects within the datacentre and end user computing.A principle outcome of this role was to successfully deliver the IT strategy supporting the wider TAL Strategic pillars to meet our objectives.Maintaining the entire life-cycle of Infrastructure while delivering low cost highly effective solutionsI was also accountable for the creation and alignment of strategic initiatives delivering outcomes that provide tangible benefits to the entire Enterprise. Accountable to successfully deliver Infrastructure in line with requirements from the delivery teams and at all times enforcing/adhering to policies and standards set by both the Security Governance, and Architecture teams.Vendor management was a key role to ensure continued support and compliant solutions are designed and delivered meeting business needs, while managing expectations to senior stakeholders.Major Achievements:End User Computing transformation; Updated Windows 10 SOE Flexible work options, BYOD, Citrix XenDesk, XenApp, Tablet Office365 - Sharepoint Online, PowerBI, OneDrive, Yammer, Azure AD Azure on-Prem and Hosted solutions for Dev/Test SaaS based solutions for Storage, Backups, DR, and IaaS Material Outsourcing and Augmentation for Support Staff Skype for Business and Exchange 2016 Hybrid Off-Shore outsourcing capabilities for Business Functions

Managed a team of up to 9 engineers and specialists to deliver Infrastructure services nationally.We are project and customer focused Infrastructure team.• Responsible for designing, building, deploying and maintaining critical production platforms providing a highly available environment to both internal and external customers.• Strategic planning and scheduling of upgrades, new installations and disaster recovery plans.• Propose and execute necessary infrastructure changes to improve performance, reliability, compliance and support whilst managing costs in conjunction with the design group • Implementation of strategic objectives through application of technology solutions• Manage compliance to terms of use and licenses for all software and hardware elements used in the core infrastructure • Work with key vendors to manage SLA's and help in the resolution of issues in their products • Systems capacity, performance & availability (reliability) to meet both current & future business needsImplemented many new systems and technologies including:• Highly Available Exchange 2010• Large scale VMWare clusters• EVA to 3PAR migrations• Building 2 greenfield Tier 1 Production Datacenters and 2 Computer Rooms• Migrated all workloads from legacy datacenter to new datacenter• Server and Storage Hardware Refreshes• Integration of acquisitions, AD/Exchange/Infrastructure• Design, Build, Migrate and Support Private, Hybrid and Public Cloud, inc IaaS, SaaS, and PaaS.• Thin client and virtualized end user computer deployment

Years of expertise with mainly HP blade, rack and storage has built the foundations of a solid technical skill set. Genuine troubleshooting skills with the ability to think outside the box and deliver tailored solutions.Forecasting and predicting growth in storage and compute and translating this into business cases to allow me to continually deliver infrastructure in a highly agile and efficient manner.• Migrating Windows domains and Email systems from acquisitions and mergers• Designing complex and scalable VMware Clusters and associated storage• Working with architects to develop real world solutions that meet business requirements• Completed a large physical to virtual consolidation project that reduced rack space, leasing costs and introduced the benefits of virtualisation to the organisation• Assumed the subject matter expert role in many technical areas and trained junior staff in their development• Created detailed implementation plans, statements of work and bill of material documentation• Designed and carried out disaster recovery exercises for hot/cold/warm situations