Umar Khan Email & Phone Number

PetSure Australia – Customer Growth Manager08/2024–DateKey Responsibilities:- Develop and implement key sales strategies for businessgrowth- Work with brand partners to identify new growth opportunities- Develop new sales and retention processes- Review and improve sales and compliance scripting to makethe sales process seamless and more engaging for customers- Develop sales training for the call center team- Engage with the internal & external stakeholder for system andprocess improvements- Develop new marketing strategies with the Brand Partners thatare more cost effective and can generate new leads for theinbound team- Staff coaching 1on1 & side by side- Maintain a competitive culture for the team to thrive and bringin new business

TEAM LEADER SALES TELESALES & DIGITAL | HCF HEALTH INSURANCE | ContactCENTER PARRAMATTASydney NSW12/2019 – 05/2024Key Responsibilities:- Managing 10 direct and 7 indirect team members within thecall center- Develop and Implement key sales strategies- Develop new campaigns for lead generation- Driving team engagement and achievement of Sales andCustomer Service KPIs- SME for ongoing projects, mainly involving customer journey(path to purchase) over telephony and online- Data analysis to track call center performance and workclosely with IT to improve processes- Recruitment, onboarding and training new staff- Coaching to upskill staff via 1on1, side by side and callevaluation- Work with internal and external stakeholders to embed currentprocesses and recommend improvement- Handling Staff rostering, risk management and maintaining overallteam morale and encourage a growth mindset

Sydney, Australia

SALES CONSULTANT | PRIVATE FLEET | 03/2019 – 09-2019 Sydney NSWKey Responsibilities:- Call potential prospects through cold/ warm leads- Evaluate customer needs and educate with intent to close the sale- Seek the best offer by negotiating various dealers’ quotesaccording to customer requirement- Maintain CRM throughout the tender process- Finalization of paperwork/tender followed by after-sales servicewhile maintaining professionalism and building trust

Queensland, Australia

SENIOR SALES CONSULTANT | WYNDHAM DESTINATIONS10/2016 – 11/2018SYDNEY NSW 10/10/2016 –03/2018PORT MACQUARIE 04/2018 – 06/2018SURFERS PARADISE 07/2018 – 10/2018Key Responsibilities:- Conduct 90-minute face to face sales presentation to sell TimeShare packages- Conduct group sales presentation for customers on weekends- Provide excellent customer service, build strong rapport withclients while maintaining high integrity and professionalism- Analise client budget and needs and offer suitable packages- Close sale and formalize finance and/or sale documents- Lead resort tours, objection handling and after sales service- Achieve monthly sales targets- Mentoring and training junior consultants

Karachi Pakistan

NATIONAL SALES MANAGER | HYQ SURGICAL | 03/2010 – 07/2016 KARACHI PAKISTANKey Responsibilities:- In charge of sales of complete range of surgical/ disposableproducts by MediTech UK in public and private hospitals inthree major regions of Pakistan- Supervise logistics of product import, price negotiations withprincipals- Launch ‘Jusy Baby Diapers’ in major pharmacies and retailstores in three major regions of Pakistan- Design and implement BTL activities- Train and manage Territory Salese Managers and sales staff- Assign quarterly and yearly sales targets- Research competition, train end users such as nursing staff- Building and maintaining strong customer relations in all majorhospitals, pathology labs and store chains- Working closely with distributors to meet company KPIs

CONSUMER SALES EXECUTIVE | WI-TRIBE | 09/2009 – 03/2010 KARACHI PAKISTANKey Responsibilities:- Welcome calls to new customers- Offer suitable product by understanding customer needs- Sell WIMAX internet packages- Onsite visit to set up modems and connectivity- Facilitate application process and educate customers

Karachi, Pakistan

FIELD MANAGER | A.M. DISTRIBUTORS | 12/2008 – 09/2009 KARACHI PAKISTANKey Responsibilities:- Promote Sutures (Sutures Ltd UK) and other disposable productsin private and public hospitals- Develop and maintain strong relations with surgeons, nursingstaff and other stake holders- Participating in federal and provincial government tenders- Onsite visits, research and consultation along with conductingpresentations and seminars for surgeons- Achieve company sales targets while motivating and trainingsales staff

MARKETING DEVELOPMENT OFFICER | COCA COLA BEVERAGES LTD | 04/2008 – 09/2008 KARACHI PAKISTANKey Responsibilities: · Daily visits to shops / stores and food chains in the designated area · Ensure proper merchandising for all the brands like Coke, Fanta, Sprite and Kinley Water · Visit new outlets to generate new business on daily basis· Off load stock and inventory management · Develop strong customer relationship· Meet assigned sales target and high attention towards KPIs · Managing salesmen activities· Delivering complete empty to the company warehouse on daily basis · Cash Handling· Identify potential outlets and promote product· Participate in all BTL activities Achievements: · 10% increase in sales during the first quarter

Pakistan

SALES PROMOTION OFFICER | IBL HEALTH CARE PVT LTD (SUBSIDIARY OF SEARLE PAKISTAN LTD) | 03/2004 – 04/2008 KARACHI PAKISTANKey Responsibilities:- Promote the complete product range of Intercortical UK (surgical/disposable) and Terumo Japan (blood bags) in major publicand private hospitals- Develop and maintain strong business relations with surgeons,nursing staff and key decision-makers- Meet growth targets by identifying potential market segmentsand by maintaining a strong follow up protocol- Achieve monthly sales targets and KPIs

Pakistan

OFFICER GRADE 03 | BANK AL-HABIB | 10/2003 – 03/2004 KARACHI PAKISTANKey Responsibilities:- Welcome calls to new clients- Issuance of cheque books, account statements and maintainday to day banking- Assist walk-in customers with debit card enquiries, IT issues,deposits and with drawls- Meet banks deposit targets

Master'S Degree, Marketing

Bachelor'S Degree, Computer Science

Inter Commerce, Business/Commerce, General

Science