Rob Crouch Email & Phone Number

Tasmania, Australia

- Solve complex customer support tickets often involving Linux servers, source code, and web application issues- Effectively communicate technical information to customers and engineering groups at GitHub- Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly- Identify bugs and improvements in the GitHub Enterprise codebase- Manage urgent customer outages during business… Show more - Solve complex customer support tickets often involving Linux servers, source code, and web application issues- Effectively communicate technical information to customers and engineering groups at GitHub- Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly- Identify bugs and improvements in the GitHub Enterprise codebase- Manage urgent customer outages during business hours Show less

Hobart, Tasmania. Australia

- Support the delivery of the University of Tasmania's 100% online Bachelor of Dementia Care course and Dementia related Massive Open Online Courses (Understanding Dementia and Preventing Dementia)- Development and administration of learning management systems used to deliver for profit short courses to aged care organisations- Create and support a variety of content management tools for lecturers and other academic staff- Write documentation and guides for lecturers and other… Show more - Support the delivery of the University of Tasmania's 100% online Bachelor of Dementia Care course and Dementia related Massive Open Online Courses (Understanding Dementia and Preventing Dementia)- Development and administration of learning management systems used to deliver for profit short courses to aged care organisations- Create and support a variety of content management tools for lecturers and other academic staff- Write documentation and guides for lecturers and other academic staff to explain the wide variety of software, online platforms and tools used Show less

Phoenix, Arizona Area

- Design, installation and administration of a System Center Configuration Manager 2012 environment- SCCM task sequence creation to automate migration of Windows XP workstations to Windows 7- Wide variety of data collection and reporting tasks to provide upper management with a complete overview of desktop computing- Application packaging and deployment

Phoenix, Arizona Area

- Evaluation, design, maintenance of infrastructure server systems in a data data center environment- Design, installation and administration of a global System Center Configuration Manager 2012 environment- Application packaging and deployment- Primary point of contact for internal team members in support of our internal application infrastructure in our corporate data center- Extensive use of the following technologies: Windows Server 2008/2012 Hyper-V Technologies… Show more - Evaluation, design, maintenance of infrastructure server systems in a data data center environment- Design, installation and administration of a global System Center Configuration Manager 2012 environment- Application packaging and deployment- Primary point of contact for internal team members in support of our internal application infrastructure in our corporate data center- Extensive use of the following technologies: Windows Server 2008/2012 Hyper-V Technologies and Clustering SAN Storage Management (EMC, HP, Nimble) SAN Connectivity Technologies (iSCSI and Fiber) Systems Center Configuration Manager (SCCM) Systems Center Virtual Machine Manager (SCVMM) Systems Center Data Protection Manager (SCDPM) Windows Server Update Services (WSUS) Internet Security Accelerator (ISA) Threat Management Gateway (TMG) Certificate Authority and Certificate management Show less

Victoria, Australia

- Installation, management and maintanence of IT systems for many different small business operators- Desktop support- Administration of MS Small Business Server- Administration of Exchange Services, Active Directory, file and print servers, web servers, centralised anti-virus, terminal services, ADSL networking, VPN, routing and firewalling- Support of a diverse range of business software; MYOB, Quicken, NAB Banking, etc.- Experience with NAS and external harddrive backup… Show more - Installation, management and maintanence of IT systems for many different small business operators- Desktop support- Administration of MS Small Business Server- Administration of Exchange Services, Active Directory, file and print servers, web servers, centralised anti-virus, terminal services, ADSL networking, VPN, routing and firewalling- Support of a diverse range of business software; MYOB, Quicken, NAB Banking, etc.- Experience with NAS and external harddrive backup systems- Clearly explaining IT infrustructure, requirements and issues to non-technical clients- A strong focus on expectation management and fulfillment Show less

Mawson Lakes Campus

- Desktop support for staff and student pools computers- Creating and managing standard operating environment images- Liaise with external hardware and software suppliers- Manage integration of new technologies into the University environment- Testing, diagnosis and rectification of network and systems- Administration and management of sharepoint documentation system

Victoria, Australia

- Installation, management and maintanence of IT systems for many different small business operators- Desktop support- Administration of MS Small Business Server- Administration of Exchange Services, Active Directory, file and print servers, web servers, centralised anti-virus, terminal services, ADSL networking, VPN, routing and firewalling- Support of a diverse range of business software; MYOB, Quicken, NAB Banking, etc.- Experience with NAS and external harddrive backup… Show more - Installation, management and maintanence of IT systems for many different small business operators- Desktop support- Administration of MS Small Business Server- Administration of Exchange Services, Active Directory, file and print servers, web servers, centralised anti-virus, terminal services, ADSL networking, VPN, routing and firewalling- Support of a diverse range of business software; MYOB, Quicken, NAB Banking, etc.- Experience with NAS and external harddrive backup systems- Clearly explaining IT infrustructure, requirements and issues to non-technical clients- A strong focus on expectation management and fulfillment Show less

- Installation and configuration management of over 400 separate game server instances- Management of 30 volunteer “Game Operators”- Resource requirement projections based on up coming releases- Management of system upgrade projects- Creation of custom log parsing systems to balance security and ease of client access- Continuous service improvement implementing ideas from users- Creation and updating of web pages- Moderation of public forums- Communication with… Show more - Installation and configuration management of over 400 separate game server instances- Management of 30 volunteer “Game Operators”- Resource requirement projections based on up coming releases- Management of system upgrade projects- Creation of custom log parsing systems to balance security and ease of client access- Continuous service improvement implementing ideas from users- Creation and updating of web pages- Moderation of public forums- Communication with game developers, publishers and 3rd party utility producers- Cultivation of a positive and enjoyable environment for clients- Use of a public facing support tracking system (RT, as well as custom systems)- Extensive use of wiki and other online team communication / documentation tools- Log management and parsing Show less

- Managing and organising a diverse team of volunteers working from all over the world on the creation of a not for profit computer game- Ensuring clear communication existed between team members and to our player base- Creation and updating of the project’s web site- TV, radio and online interviews to advertise the game- Presenting the game to public audiences at various events- Installation, configuration and management of; web server, message boards, email lists, testing… Show more - Managing and organising a diverse team of volunteers working from all over the world on the creation of a not for profit computer game- Ensuring clear communication existed between team members and to our player base- Creation and updating of the project’s web site- TV, radio and online interviews to advertise the game- Presenting the game to public audiences at various events- Installation, configuration and management of; web server, message boards, email lists, testing environments, bug tracking system, code repository and versioning system Show less

- Installation and configuration management of Windows and Linux server systems hosting a wide range of corporate systems, including; Active Directory, email servers, calendar system, file and print servers, web servers (both IIS and Apache)- Configuration and management of server backups using Backup Exec- Extensive experience installing and working on rack mounted HP and Dell server hardware- Experience working with HP Fibre Channel SAN

- Installation and configuration management of faculty and departmental server systems providing; file and printer sharing, team collaboration tools, web servers, client backup and self serve restore.- Configuration and management of server backup solutions- Management of University wide client software packages using MS Systems Management Server and Microsoft Operations Manager- Installation and management of centralised Windows Updates for University wide use on all desktops-… Show more - Installation and configuration management of faculty and departmental server systems providing; file and printer sharing, team collaboration tools, web servers, client backup and self serve restore.- Configuration and management of server backup solutions- Management of University wide client software packages using MS Systems Management Server and Microsoft Operations Manager- Installation and management of centralised Windows Updates for University wide use on all desktops- Creation of Standard Operating Environments for both servers and desktop systems- An active role in tender processes for desktop and server hardware- Use of system imaging technology to build both desktop and server SOEs- Extensive experience working in an ITIL environment, especially with respect to change management and documentation Show less

- Computer systems technical support on desktops and laptops- Professional development and training to clients in the effective use of information technology hardware, software and services.- Maintain registers of IT infrastructure including software and hardware and network diagrams.- Documentation and implementation of appropriate standards and procedures by Information & Technology Services in servicing clients.- Use of MS Systems Management Server to install software on… Show more - Computer systems technical support on desktops and laptops- Professional development and training to clients in the effective use of information technology hardware, software and services.- Maintain registers of IT infrastructure including software and hardware and network diagrams.- Documentation and implementation of appropriate standards and procedures by Information & Technology Services in servicing clients.- Use of MS Systems Management Server to install software on client computers- Able to efficiently explain issues in plain English to non-technical clients Show less