Rob Crouch Email & Phone Number

Tasmania, Australia

- Solve complex customer support tickets often involving Linux servers, source code, and web application issues- Effectively communicate technical information to customers and engineering groups at GitHub- Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running.

Hobart, Tasmania. Australia

- Support the delivery of the University of Tasmania's 100% online Bachelor of Dementia Care course and Dementia related Massive Open Online Courses (Understanding Dementia and Preventing Dementia)- Development and administration of learning management systems used to deliver for profit short courses to aged care organisations- Create and support a variety.

Phoenix, Arizona Area

- Design, installation and administration of a System Center Configuration Manager 2012 environment- SCCM task sequence creation to automate migration of Windows XP workstations to Windows 7- Wide variety of data collection and reporting tasks to provide upper management with a complete overview of desktop computing- Application packaging and deployment

Phoenix, Arizona Area

- Evaluation, design, maintenance of infrastructure server systems in a data data center environment- Design, installation and administration of a global System Center Configuration Manager 2012 environment- Application packaging and deployment- Primary point of contact for internal team members in support of our internal application infrastructure in our.

Victoria, Australia

- Installation, management and maintanence of IT systems for many different small business operators- Desktop support- Administration of MS Small Business Server- Administration of Exchange Services, Active Directory, file and print servers, web servers, centralised anti-virus, terminal services, ADSL networking, VPN, routing and firewalling- Support of a.

Mawson Lakes Campus

- Desktop support for staff and student pools computers- Creating and managing standard operating environment images- Liaise with external hardware and software suppliers- Manage integration of new technologies into the University environment- Testing, diagnosis and rectification of network and systems- Administration and management of sharepoint.

Victoria, Australia

- Installation, management and maintanence of IT systems for many different small business operators- Desktop support- Administration of MS Small Business Server- Administration of Exchange Services, Active Directory, file and print servers, web servers, centralised anti-virus, terminal services, ADSL networking, VPN, routing and firewalling- Support of a.

- Installation and configuration management of over 400 separate game server instances- Management of 30 volunteer “Game Operators”- Resource requirement projections based on up coming releases- Management of system upgrade projects- Creation of custom log parsing systems to balance security and ease of client access- Continuous service improvement.

- Managing and organising a diverse team of volunteers working from all over the world on the creation of a not for profit computer game- Ensuring clear communication existed between team members and to our player base- Creation and updating of the project’s web site- TV, radio and online interviews to advertise the game- Presenting the game to public.

- Installation and configuration management of Windows and Linux server systems hosting a wide range of corporate systems, including; Active Directory, email servers, calendar system, file and print servers, web servers (both IIS and Apache)- Configuration and management of server backups using Backup Exec- Extensive experience installing and working on.

- Installation and configuration management of faculty and departmental server systems providing; file and printer sharing, team collaboration tools, web servers, client backup and self serve restore.- Configuration and management of server backup solutions- Management of University wide client software packages using MS Systems Management Server and.

- Computer systems technical support on desktops and laptops- Professional development and training to clients in the effective use of information technology hardware, software and services.- Maintain registers of IT infrastructure including software and hardware and network diagrams.- Documentation and implementation of appropriate standards and.