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Rob Daniel is a Senior Customer Value Manager at LivePerson at LivePerson. He possess expertise in saas, cloud computing, account management, enterprise software, product management and 11 more skills. He is proficient in English.
Liveperson
View- Website:
- liveperson.com
- Employees:
- 1572
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Senior Customer Value ManagerLiveperson Apr 2016 - Present- Main point of contact assigned and focused on a strategic account to deliver Customer Success. - Telecommunications Subject Matter Expert.- Develop, execute and maintain a Strategic Account Plan, which delivers on agreed areas of growth and technological improvements.- Ensure that all engaged staffs are focused upon the customer success factors that increase usage of LivePerson’s offerings within reasonable and agreed ROI criteria.- Deliver relevant performance review data at regular and agreed review points. The data must be interpreted to determine customer performance and support recommendations to increase the business benefits and usage of LivePerson’s products.- Supporting management on driving company culture, goals and vision in the workplace.
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Customer Value ManagerLiveperson May 2015 - Present- Main Point of Contact for enterprise accounts assigned in my portfolio to deliver Customer Success. - Develop, execute and maintain a Strategic Account Plan, which delivers on agreed areas of growth and technological improvements.- Ensure that all engaged staffs are focused upon the customer success factors that increase usage of LivePerson’s offerings within reasonable and agreed ROI criteria.- Deliver relevant performance review data at regular and agreed review points. The data must be interpreted to determine customer performance and support recommendations to increase the business benefits and usage of LivePerson’s products.
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Program ManagerLiveperson Oct 2012 - PresentSouth Melbourne- Design/build/implement and maintain all processes and tools to support the GTMR program, ensuring consistency within the GTMR team and process excellence.- Execute the end-to-end release management discipline focused on ensuring the best agent and customer experience possible for specific implementations and releases.- Be responsible for end-to-end release readiness and coordination, with a strong focus on project management methodology, for assigned implementations and releases.- Maintain clear and actionable project plans, risk mitigation plans, and open issues logs to ensure flawless and timely execution of launch activities.- Collaborate across all LivePerson business to coordinate successful launch activities in preparation for successful deployments to customers.- Hold primary responsibility for ensuring all impacted stakeholders are prepared and have signed off on implementations and releases, including the resulting customer experience.- Establish a program for each customer which will determine usage, functionality, adoption, operational optimization and ROI consistent with, or exceeding, customer expectation. The program will be in the form of a high level Gantt chart which clearly defines overall plan, inter-dependencies and major plan milestones.- Deliver relevant performance review data at regular and agreed review points. The data must be interpreted to determine customer performance and support recommendations to increase the business benefits and usage of LivePerson’s products.- Ensure that all engaged staffs are focused upon the customer success factors that increase usage of LivePerson’s offerings within reasonable and agreed ROI criteria.- Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators. Increase reference ability and look to promote connection between the customer and LivePerson at all times.
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Outbound Sales Operations ManagerEngage P/L Mar 2012 - Oct 2012
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Product Specialist, YellowpagesoffersEngage P/L Nov 2010 - Mar 2012
Rob Daniel Skills
Frequently Asked Questions about Rob Daniel
What company does Rob Daniel work for?
Rob Daniel works for Liveperson
What is Rob Daniel's role at the current company?
Rob Daniel's current role is Senior Customer Value Manager at LivePerson.
What is Rob Daniel's email address?
Rob Daniel's email address is ro****@****ond.com
What is Rob Daniel's direct phone number?
Rob Daniel's direct phone number is (212)-609*****
What skills is Rob Daniel known for?
Rob Daniel has skills like Saas, Cloud Computing, Account Management, Enterprise Software, Product Management, Product Marketing, Customer Experience, Sales, Pre Sales, Product Development, Telecommunications, Solution Selling.
Who are Rob Daniel's colleagues?
Rob Daniel's colleagues are Ejaz A., Sandip Kulkarni, Andri Mihakim, Nicole Nichols, Lee Gill, Nirali Amin, Anastasia Mulkandov.
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