Rob Drouin, Mba, Pmp, A-Csm Email & Phone Number

Remote/Boston

Legal Technology; Global Compliance and EthicsI Manage and Lead squads of configuration and software engineers that design and deliver solutions to enhance our internal customer's experience and efficiency within the Global Compliance and Ethics Portfolio of Liberty Mutual. We focus on the design and implementation of solutions that help Liberty Mutual deliver on our promise to act responsibly and do the right thing for our employees and customers alike.

Portsmouth, Nh

Manchester, Nh

Agile Delivery• Servant Leader for three scrum teams and one company initiative- Applying Agile Scrum principles in various contexts•Team 1 - An automation team of 8 individuals (2 remote) transforming to the Agile Scrum Framework•Team 2 - A team assembled to create a TPA revenue stream •Team 3 - A cloud strategy team•Team 4 - A Business facing claims shared services continuous process improvement team • Delivered consistency of estimated vs committed story points (90% threshold).

Dover, Nh

• Scrum Master for 2 new Agile squads of Information Management development resources• The team's primary focus during my time there was to insource a complex vendor data structure housing consumer information for marketing campaign purposes• Helped train Product Owners for squads on proper Epic/Story structure• Facilitated scrum ceremonies including refinement, planning, stand ups, reviews, and retrospectives• Created a positive working environment for my squads in a time of transition• Increased productivity for the team by removing impediments and discovering process efficiencies

Portsmouth, Nh

As an IT Project Manager in our Security Operations group, I work with several teams of engineers to maintain enterprise security products. This includes incident, change, and release management of the products. My role primarily has been in the lifecycle release management ensuring that our products remain supported and meet the security standard put forth by Liberty Mutual and the Security Industry. I am currently working with the company's Next Gen antivirus solution, Data Loss Prevention, Directory Services, VPN, and Authentication products.

Portsmouth, Nh

I was a Senior Analyst on our Information Management - Electronic Content Management (ECM) team. My role as an Analyst involved working with the Regional IT teams around the world to better our products and services to meet their business ECM needs. Utilizing current ECM technologies on premise and in the cloud, we enhanced the electronic management of information to alleviate the need for the physical presence of information. This process included brainstorming sessions to gather enhancements, writing system requirements and test cases, and migrating technologies onto newer platforms. I then worked with our development team to ensure that requirements are met and that the business value is achieved.

Portsmouth, Nh

As a part of hosting, I worked in our automation and IT service management team. I was responsible for writing system requirements and designing an intake system to recognize business value of implementations. I worked with stakeholders to identify consistent repetitive tasks that could be candidates for automation. In addition, I was tasked with the migration and improvement of our IT Service Request portal. This involved looking at user experience to identify opportunities to quickly develop and deliver more user centric forms to enable a smoother service request process.

Dover, Nh

As part of Group Benefits, I was responsible for maintaining, supporting, and improving business applications through direct work with several internal departments and the IT organization. In order to do so, I gathered business functionality needs, wrote system requirements, developed test cases, executed testing, and implemented new releases of critical business applications.In addition, I created and analyzed manager reports using SQL that were used to analyze operational success within the Group Benefits Organization.

Boston, Ma

As a part of University Relations, I build and maintain the relationships with nine of Liberty Mutual's core partnership schools. I form relationships with key contacts within the institutions to help offer our services and resources from an employer standpoint while also helping our recruiters find opportunities to connect with qualified candidates. This relationship building and employer branding is at the core of all special projects and assignments I'm invovled with.

Boston, Ma

As an internal auditor, I audited and assessed the risk of individual departments within Liberty Mutual. Groups ranged from claims, sales, underwriting, investments, reinsurance, to billing units. This job involved understanding the control and risk structure of the certain department and sample testing to ensure that controls were functioning properly.

Dover, Nh

Created and maintained Access Databases for various Financial and Statistical ReportsResearched past records to ensure compliance with the Sarbanes-Oxley ActUtilized computer resources to gain information lost during the check imaging processGathered information from branch in Gainsville, FL and imported their Excel data into Access databases

Master Of Business Administration (M.B.A.), Management And Information Technology, 3.79

B.S, Business Administration Major; Finance And International Economics