Rob Sheppard Email & Phone Number

Greater Boston Area

Savannah, Georgia Area

Savannah, Georgia Area

Greater Boston Area

• Set up and piloted a VMware View infrastructure to enable recording of patient data via tablet PCs and a digital questionnaire, ensuring patient history is captured securely and accurately
• Implemented a new Microsoft Deployment Toolkit infrastructure to provide consistent, reliable image deployments - thereby reducing the time needed for hardware refreshes and computer replacements.
• Provide round-the-clock support of Agfa Impax PACS workstations and Nuance RadWhere voice recognition systems, ensuring that patient care is of the highest quality.
• Maintain accurate inventory of assets, to eliminate wastage and provide accurate figures for upcoming hardware refreshes
• Plan and implement task to calibrate diagnostic monitors, ensuring medical diagnoses are as accurate as possible.

Greater Boston Area

• Developed and implemented the infrastructure to deploy a single, hardware-independent image using the Microsoft Deployment Toolkit, enabling consistent deployment of desktop machines, laptops and virtual Servers.
• Set up and piloted a Microsoft Application Virtualization infrastructure, thereby creating a consistent environment, reducing application roll-out times, and lowering maintenance of applications.
• Assisted in migration of entire district from Novell over to Active Directory, providing advance troubleshooting of AD, NTFS security and permissions
• Provided support for Blackberrys and iPads for United States District Court Judges
• Pilot and deployment of Symantec EndPoint, ensuring security compliance and reducing risk of downtime
• Deployed updates for Windows, Office, Adobe Acrobat and Java via Novell ZENworks, reducing risk and downtime for district machines and servers

• Member of a team responsible for maintaining and developing the IT infrastructure for a global asset management firm, with approx. $18 billion assets under management.
• Developed and implemented the infrastructure to deploy an automated, hardware-independent single image using the Microsoft Deployment Toolkit, ensuring rapid, consistent deployment of machines to reduce the hours and.
• Created a proof-of-concept and test deployment of Windows 7 RC using Microsoft Deployment Toolkit, enabling developers to begin testing applications prior to roll-out of Windows 7, thereby ensuring a smoother migration.
• Implemented an inventory infrastructure, to enable analysis of licensing requirements and the evaluation of assets to provide guidance and information as to which machines should be upgraded/replaced to increase.
• Investigated problems and provided phone and desktop support for traders and board members in a high pressure environment, to reduce downtime and disruption to daily trading activities
• Ensured updates via Windows Server Update Services (WSUS) were successfully applied by running reports and remediating and failed patches, to ensure security compliance and minimize risk and downtime for the company

• Member of a team responsible for Windows XP build on 65,000 machines across Fidelity enterprise.
• Instituted a power management project on approximately 32,000 desktops, to reduce power consumption and is predicted to save approximately $1.5 Million a year in energy costs
• Integrated new laptop and desktop hardware platforms into the Windows XP build, to provide users with most current, up to date hardware available and enhanced productivity
• Investigated problems and provided 4th level support for the desktop operating systems, hardware, and imaging solutions to reduce downtime and disruption to enterprise
• Performed quality assurance testing and updated build process for internally packaged Windows security updates on a monthly basis, to ensure security compliance and minimize risk and downtime for the enterprise
• Consulted on desktop Virtualization initiative, in an effort to decrease overall desktop machines in the environment and reduce costs

• Responsible for planning, managing, monitoring and administration of Windows Network Infrastructure. Supporting clients in a mixed Mac and PC environment
• Implemented an automated Immigration system linked to USCIS to reduce paperwork and improve efficiency of visa processing
• Undertook server administration responsibilities - creation of user accounts, network shares, NTFS permissions, and user-quotas on Windows 2000/2003 servers.
• Analyzed system components and improved computer system security. Monitored RAID arrays, network, computer and disk utilization to reduce infrastructure downtime
• Performed an inventory of IT resources including software, server, workstation and laptop systems to provide analysis of licensing requirements
• Evaluation and installation of patches and new software releases, to ensure security compliance, minimize downtime and risk to the environment

• Implemented an online backup solution, in an effort to reduce downtime, and aid disaster recovery
• Managed projects relating to server installations, migrations, office relocations, and storage solutions
• Configured and installed Windows 2000/2003 servers, upgrade and migrations of client networks, including setup and configuration of TCP/IP, DHCP, and DNS.
• Provided in depth support of LAN/WAN network infrastructures and across all Microsoft operating systems
• Performed 2nd and 3rd line desktop support.

Associate'S Degree, Electronics And Computer Engineering

Education record