Rob Edwards

Rob Edwards Email and Phone Number

Client Experience Director at KPMG @ KPMG Nunwood
london, greater london, united kingdom
Rob Edwards's Location
York, England, United Kingdom, United Kingdom
Rob Edwards's Contact Details

Rob Edwards personal email

n/a
About Rob Edwards

I am a Senior Manager at KPMG Nunwood, a specialist in customer experience improvement. KPMG Nunwood helps organisations transform their customers’ experiences and grow quicker.To guide improvement, we provide best-in-class customer experience measurement, voice of the customer and NPS programmes. Powered by technology, we manage real-time feedback, pinpoint focus and co-ordinate action.We help clients speed up change, by prioritising investments, redesigning customer journeys and implementing joined-up customer experience strategies. The global resources of KPMG allow us to work seamlessly with business leaders, from strategic vision to operational execution.We guide everything with best practice. The Customer Experience Excellence Centre is the world’s largest customer think tank. Its work ensures everything we do is steered by cutting-edge customer thinking and management innovation.Rob's specialties: Customer Experience strategy, Customer Journey mapping, Operational implementation of insight into action, Customer Research, Quantitative tracking, Consumer Profiling, Qualitative Research, B2B, B2C, Marketing Strategy, Financial Services, Air Travel, Utilities, Tourism and Leisure Research

Rob Edwards's Current Company Details
KPMG Nunwood

Kpmg Nunwood

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Client Experience Director at KPMG
london, greater london, united kingdom
Website:
nunwood.com
Employees:
70
Rob Edwards Work Experience Details
  • Kpmg Nunwood
    Associate Director
    Kpmg Nunwood Apr 2015 - Present
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  • Kpmg Nunwood
    Insight Manager
    Kpmg Nunwood Oct 2013 - Present
    Leeds, United Kingdom
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  • Plan A - Effective Insight
    Partner And Freelancer
    Plan A - Effective Insight May 2013 - Sep 2013
    We are Plan A and we specialise in effective marketing, market research, usability and insight.We are a small team of hands on marketing and research experts who have held senior positions in both client side and agency environments.We strongly believe that all marketing and research should be looked at from both a qualitative and a quantitative point of view. In order to have full understanding of your market you need to have a full understanding of the numbers and encourage quality interaction from your customers.We have 4 strands to our expertiseEffective marketing site_usability maximising your ROI by doing what countsMarket researchhaving a deep understanding of your clientsWeb usability UXensuring that you website makes sense to its usersInsight and analytics delivering actionable insight
  • 2020
    Head Of Insight
    2020 Jun 2011 - Apr 2013
    Developing exciting tools and processes for researching markets and branding in the digital age.
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  • 20:20 Agency
    Head Of Insight
    20:20 Agency Jun 2011 - Apr 2013
    Developing exciting tools and strategies for researching markets and branding in the digital age.
  • Blue Republic
    Owner
    Blue Republic Jun 2006 - Jun 2011
  • Yorkshire Tourist Board
    Market Intelligence Manager
    Yorkshire Tourist Board May 1999 - Aug 2006
  • Market Profiles
    Research Executive
    Market Profiles Apr 1998 - Apr 1999
  • Research & Marketing Ltd
    Research Supervisor
    Research & Marketing Ltd Jul 1997 - Jun 1998
    Research Supervisor and Project Manager

Rob Edwards Skills

Market Research Strategy Quantitative Research Qualitative Research B2b Consulting Management Consulting Business Strategy Management Project Management Customer Insight Marketing Strategy Marketing Focus Groups

Rob Edwards Education Details

  • Market Research Society (Mrs)
    Market Research Society (Mrs)

Frequently Asked Questions about Rob Edwards

What company does Rob Edwards work for?

Rob Edwards works for Kpmg Nunwood

What is Rob Edwards's role at the current company?

Rob Edwards's current role is Client Experience Director at KPMG.

What is Rob Edwards's email address?

Rob Edwards's email address is ro****@****d.co.uk

What schools did Rob Edwards attend?

Rob Edwards attended Market Research Society (Mrs).

What skills is Rob Edwards known for?

Rob Edwards has skills like Market Research, Strategy, Quantitative Research, Qualitative Research, B2b, Consulting, Management Consulting, Business Strategy, Management, Project Management, Customer Insight, Marketing Strategy.

Who are Rob Edwards's colleagues?

Rob Edwards's colleagues are Clare Bruce, Rosemary Gaudio, Jonathan Mackey, Alya Bessonova, Colin Bunn, Iain Leopold, Chris Davison.

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