Robel Eyob Email & Phone Number

Chesterbrook, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

• Developed automation solutions using Java and the Selenium testing framework to streamline testing processes across multiple environments (DEV, TEST, UAT, and PRODUCTION)• Modified and optimized existing codebase to improve functionality and performance• Collaborated with cross-functional teams to integrate new features and functionalities into different packages,including creating and adding to existing packages• Conducted comprehensive testing and validation to ensure software quality and reliability• Contributed to the maintenance and enhancement of applications to meet evolving business needs and requirements

Philadelphia, Pennsylvania, United States

• Developed and implemented a Google Apps script to streamline the tracking of student visits to the tech center for support by reading PennCard data and integrating with Wharton’s API to fetch and display relevant student data into a Google Sheet• Provided expert technical support to students across a range of hardware and software platforms, including Windows, MacOS, Android, iOS, and iPadOS• Configured students’ devices for optimal performance within Wharton’s computing environment, ensuring seamless access to key applications and resources• Delivered exceptional student support through multiple channels, including phone calls, as well as tickets and chats using Zendesk, resulting in high levels of student satisfaction• Administered student accounts across Pharos Print Management, UPenn Active Directory, and Google@Wharton services, ensuring consistent access to critical resources

Philadelphia, Pennsylvania, United States

• Serviced, updated, and maintained computer equipment and related electronic devices• Administered support to staff and patrons regarding computer affiliated inquiries• Built professional development skills in library science on a weekly basis