Senior Video Content Producer. Also covering photography and graphic design for the PSA World Tour.

Responsible for managing senior leadership, change, strategic and day-to-day communications at first direct.

Internal Communications Consultant at First Direct.Delivering business wide Internal Communications across a large commercial organisation undertaking a significant investment in Agile change.Working with and advising a wide variety of stakeholders, from Digital Technology, to Change, to People Engagement and everything in-between.Heavy focus on modernising Internal Communications channels, communicating via a wide range of digital platforms.Professional level in house design including video production and animation, graphic design, magazine publishing and intranet publishing.Role responsibility includes maintaining and strengthening the first direct brand internally.

Supporting first direct's Customer Service Director & Leadership Team. Developing business presentations and written papers, undertaking data analysis and co-ordinating governance forums to help ensure first direct continues to deliver award winning customer service across its Contact Centre, Mortgages, Banking and Complaints teams. Alongside this I have worked on an agile Change Scrum Team, focusing on embedding a cultural change to support first direct's transition from a telephone bank to a digital bank. Participating member of first direct's Customer Service Leadership Team.

Communications Specialist supporting HSBC's People Engagement function. Proactive in driving and innovating strategy and delivery of internal communications throughout HSBC's UK Contact Centres. Responsibilities involve increasing engagement with HSBC campaigns, creating and delivering internal communications across multiple projects delivering to over 3,000 employees. Strong ownership of project communications with direct impact to frontline.

I worked as an Unsecured Lending Specialist in HSBC's Leeds Contact Centre - This involved handling applications for Personal Loans up to £25,000, Credit Cards, Flexible Loans and Overdrafts. This role was unadvised, however required an extensive and in depth knowledge of all products in order to be able to give customers the information they need to make the right lending choice.

I started working for HSBC as a Personal Banking Representative, specialising in helping HSBC's Advance Account customers. Responsibilities included assisting with complex enquiries and complaints, account opening and unsecured lending applications.