Rober Jbily Email & Phone Number

Dubai, United Arab Emirates

سوريا

* Diagnosed, troubleshot, and worked to resolve service issues.* Answered incoming customer support calls and created detailed tickets to track and resolve issues.* Determined the best solution based on the issue and details provided by customers.* Walked the customer through the problem-solving process.Directed unresolved issues to the next level of support personnel.* Provided accurate information on IT products or services.* Recorded events and problems and their resolution in logs.* Followed-up and updated customer status and information.* Installed and configured software and hardware for end users (laptops, PC's/desktops, printers, and peripherals).

Latakia Governorate, Syria

-Leaded a team of 5 electricians, 4 mechanics and one driver.-Experienced in medium and high voltage systems.-Supervised all the electrical maintenance activities of electrical distribution systems.-Troubleshooted of faulty circuits.-Supervised all the activities and tests related to commissioning of the power (e.g. MV switching activities, especially the commissioning of inverters and transformer stations, etc.)-Analyzed test results and provide recommendations.-Supervised the safety of workers in all fields of work.-Benefited from the intact parts of idle equipment after checking them for use in the restoration of other equipment in progress

Latakia Governorate, Syria

-Used testing equipment, and troubleshooting complex electrical problems and develop effective resolutions-Safety and safe working practices relating to high voltage electrical work, including ensuring clearances.Performed repairs, fabrication, operations and maintenance of medium and high voltage electrical systems and associated equipment-Executed all the electrical maintenance activities of electrical distribution systems.-Troubleshooted of faulty circuits.-Insured Project managers are being executed and follow up work is performed and documented-Provided technical assistance to field personnel in the areas of high voltage motors and distribution equipmentProvided feedback to improve the spare parts stocking at each plant-Establishing and maintaining effective working relationships with those contacted in the course of the work such as customers, project managers, inspectors, Performance Managers, including assisting others and working cooperatively-Maintaining records related to work performed including use of computers