Roberto Hernandez Avila Email & Phone Number

Comunidad De Madrid, España

Fintech

Madrid Y Alrededores, España

FintechPRODUCTS - ING Private Cloud (VMware) - Azure - Profile - Kafka - Elastic Cloud Storage - Lox (Java) - Service Now - Confluence

Madrid

Business Analyst and Product Owner in a Financial-Asset Management sector company, leading the definition of the product strategy and product’s needs, responsible of capturing requirements and defining solutions, and managing end to end lifecycle projects following Agile methodology.• Collaborating with CEO, Portfolio Manager and heads of the departments in the definition of the company strategy and leading the definition of the product strategy, ensuring that recommendations, changes, policy or process initiatives are in line with the business strategy.• Definition of ‘AS IS’ processes as well as ‘TO BE’ processes.• Leading workshops with stakeholders to define business requirements and transform them into solution requirements.• Working with suppliers to request estimations of changes requests, to sign off design documents, and providing support as main point of contact.• Ownership of product roadmap and product backlog.• Leading, managing and providing support to projects using Scrum methodology, ensuring products are delivered on time with the expected quality and meet users’ expectations.• Detecting data problems and providing solutions changing systems and/or processes.• Responsible of users training.PROGRAMMES / PROJECTS• HAMS (Dynamics CRM) • Business Plan Application (Web application) PRODUCTS:• Microsoft Dynamics CRM• BPA Web Application (MVC and .NET) • Cobra2 by TRC• Microsoft SQL server Studio 2014• Microsoft Project• Microsoft Visio and Bizagi Modeler.

O2 - Telefonica Uk, Slough (United Kingdom)

European IT Outsourcing Project of the Year (2016) – Global Sourcing Association (GSA)Business Analyst in OSS leading the requirements analysis and definition of customer solution and then providing consultancy and support to the delivery team in questions or issues during solution implementation, ensuring the solution aligns with the right Business outcome.• Analysing and producing ‘as-is’ and ‘to-be’ change specifications.• Participating in the development of Client's business plans and strategies.• Analysing the impact in OSS systems for new projects opportunities.• Leading workshops/discussions with stakeholders to collect the business requirements.• IT Requirements analysis and definition. • Intermediating between users-stakeholders and IT• Responsible of traceability matrix• Requirements and Design and Impact Analysis documentation ownership.• Interacting with IT architect and Solution designer for aligned solutions.• Supporting Project / Programme Manager with the development plans.• Design and delivery of Fault/Configuration/Performance/Capacity/Incident management solutions.• Stream Analyics and API Rest solutions. • Quality Assurance• Responsible for User Acceptance Testing support. • Change requests and projects progress reviews management.• Responsible on the alignment of the business outcome with the business needs/requests.• Project Manager in small projects. • Contributing in the establishment of Business Analyst standards and processes in Indra UK.• Collaborating in the development of RFPs for new business opportunities out of O2.PROGRAMMES / PROJECTS• M2M Smart Metering: Agreement with the Department for Energy and Climate Change (DECC) and Energy Suppliers to roll out up to 53 million Smart Meters.• Working as Business Analyst E2E with more than 30 small/medium projects.PRODUCTS• BMC Patrol • OI • Entuity EoTS • Optier BTM• Tivoli Netcool • MapInfo • HPOV • Cramer• BMC CMDB • HP BAC (HP BSM)

O2 - Telefonica Uk, Slough (United Kingdom)

Responsible of PMO team to mainly centralize, coordinate and oversees management of projects, to provide support to Project Managers along all projects phases and to report General Management to support the strategy plan determined by them.• PMO team management.• Project documentation, reports and project plans management.• Small/Medium projects Business Case definition support.• Providing effective management support to project teams• Continuous projects progress audits/reviews.• Controlling project risks, issues and change requests.• Service Level Management and Service Catalogue Management process ownership.• Coordinating quality activities to meet quality objectives.• Continual Service Improvement.• Reporting and managing projects reviews with customer and General Management.• Reporting and managing Incident/Problem Management reviews with Customer/General Management.• Projects and Incident/Problem Management SLA report and management.• Definition of KPIs.• Business Relationship Management and positive relationships development.• Acting as a reference point for PMO between customer and Indra.• Accountable for invoicing activities.PROGRAMMES / PROJECTS:• BT’s IP Virtual Private Network (VPN): BT transmission product within Telefonica UK mobile network• Virgin Media Alternate Transmission: Virgin transmission product within Telefonica UK’s mobile network• OSS HPOV-NNM to Entuity EoTS migration project• 4G/LTE MCN/Security Gateways: Migration of the Mobile Internet services to BCN Internet links• Data Access in a Box (DAB): TUK launched Technology-based initiatives to change cellular data network.• Management of PMO team during more than 2 years working with projects estimated in more than 15M GBP.PRODUCTS• Jira• Business Objects • Remedy / Amdocs • Clarity

O2 - Telefonica Uk, Slough (United Kingdom)

Providing consultancy to O2-Telefonica UK to support, enhance and manage GIS application (MapInfo). • Responsible of solution analysis, design and software development. • Impact analysis and effort estimation provision.• Responsible for testing and Quality Assurance• Responsible of Release and Deployment Management activities.• Responsible of Incident/Problem/Request/Access Management on supported application.PRODUCTS• MapInfo • Mapbasic / C++ / SQL • Remedy/Amdocs

London, United Kingdom

Held bartender and cashier positions during this period when I just arrived to UK in order to improve my language skills

Málaga Area, Spain

Working as PMO/Sales Support for Coca-Cola Company supervising administrative team, controlling and improving sales processes and reporting to Area Manager. • Sales Analysis and responsible of reporting to Area Manager.• Responsible of Administrative team• Improving quality service to customer/distributors.• New products training and sharing knowledge.• Point of communication between IT Vendor and Management/Sales department. • Optimization of Coca-Cola database.

Certificate Of Pedagogical Aptitude (Cap), This Certificate Is Equivalent To Pgce (Post Graduate Certificate In Education)

Computer Engineering, Information Technology