Robert A. Email & Phone Number

Merrillville, Indiana, United States

• Develop and Implement Client Solutions: Collaborate with cross-functional teams to design and implement tailored solutions that address client needs and drive business outcomes, leveraging Exela Technologies' suite of services.• Manage Client Relationships: Build and maintain strong, long-lasting client relationships by serving as the main point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution.• Drive Continuous Improvement: Identify and implement process improvements and best practices to optimize client engagement and service delivery, fostering a culture of continuous improvement within the team.• Oversee Financial Transactions: Manage accounts payable and accounts receivable processes, ensuring accuracy and efficiency in financial transactions, and maintaining up-to-date client accounts.• Invoice Preparation and Management: Oversee the preparation, validation, and timely distribution of client invoices, ensuring compliance with contractual terms and addressing any discrepancies promptly.

Hobart, Indiana, United States

• Account Management: Take full ownership of day-to-day operations for client accounts, ensuring that all client requirements and contractual agreements are met. Serve as the primary point of contact for clients, addressing their needs and resolving issues promptly.• Dotted Line Management: Provide dotted line management of support departments such as Training, Quality, and Workforce Management. Ensure these departments align with operational goals and contribute to overall performance improvements.• Decision-Making Authority: Exercise significant decision-making responsibilities with minimal oversight from the Contact Center Manager. Implement strategic initiatives and make operational decisions to drive the success of the contact center.

Hobart, Indiana, United States

Managed day to day operations of the contact center• Supported supervisors in driving team success and meeting client expectations.• Ensured accountability of supervisors for their team's performance.• Monitored key performance indicators and identity areas of improvement and create actions plans to drive results

Hobart, Indiana, United States