Robert A. Email & Phone Number

Folsom, California, United States

Advantest America, San Jose, CA 6/04 to present Senior Staff Technical Support Engineer Troubleshooting system issues for customers and FSE’s with all 93K tester family Developing procedures and manuals for use by TSE/FSE’s Managed customer escalations to completion Presenting classes to customers and FSE’s Interfacing with GSEC team regarding issues and.

Santa Clara, California, United States

Managing western region customer accounts, member of the sales team in charge of technical presentations and tool demos.schedualing FSE’s for installs and hardware upgrades. Helping customers develop trim and test applications to increase yield and accuracy of their devices. Performing onsite tool demonstrations, training Engineers and Operators on a UNIX.

Santa Clara, California, United States

• Troubleshooting PEP 3510A, 3510C, IRIDIA and PEP Plus systems. Automation specialist for Kensington and Yaskawa robots. Complete tear down and build up of Kensington robots. Actively involved in Engineering projects.
• Developed Level III robot manual and training class for the field, conducted training classes for FSE’s and trainers.
• Major role in development of IRIDIA and PEP Plus operation manuals.

Fremont, California, United States

• Troubleshooting Optical\Mechanical\Electronic components of Therma-probe and Opti-Probe lines 200-300-400-420-500.
• Supported Field Service Engineers and customers on the phone, resolving escalated issues on site worldwide.
• Conducted training classes for field service engineers, writing troubleshooting manuals, procedures and field service bulletins.
• Involved in Engineering and manufacturing projects, helping to correct problems and design flaws.
• Expert knowledge of Kensington stage, robot and Equipe robots.
• Upgraded Motorola based systems to Intel based systems, reconfiguring the entire computer cage.