Robert Mueller Email & Phone Number

Greater Denver Area

• Partnering with insurance organizations to identify opportunities to increase revenue, lower costs, and differentiate themselves in a highly competitive marketplace
• Design business and operational solutions to address concerns, drive efficiency, and enhance the employee experience

Englewood, CO

• Selected as an Officer of the company (June 2016)
• Member of winning team for 2017 Strategic Initiatives identification and implementation
• Built numerous internal service offerings and planned national launch activities
• Established multiple business plans drive increased revenue and strong margins
• Launched stage-gate innovation process to enable idea collection, prioritization, design and implementation
• Secured funding for prioritized ideas to move forward to implementation phase

Englewood, CO

• Built detailed capacity planning models and analyses to drive hiring decisions
• Partnered with Senior Managers across the organization on various strategic and operational initiatives
• Collaborated with Senior Management and Human Resources to define new structure for top revenue Commercial Insurance Department
• Developed metric based performance management goals for multiple levels of individuals
• Completed numerous financial and budgetary analyses
• Analyzed key factors affecting productivity, staffing, and profitability and provided recommendations

Englewood, CO

• Produced comprehensive business plan for Implementation team guiding daily decisions and prioritizing portfolio investments aligned to industry trends
• Established comprehensive demand based financial and resource forecasting for a Consulting practice of over 500 associates
• Serving as key member of the divisional management team focused on determining strategic direction and implementing day to day operational excellence programs
• Rolled out complete management analytics dashboard to give real time updates of key practice metrics
• Worked cross functionally to establish baseline and target metrics for the practice including metrics to drive greater accountability across business units
• Partnered with management team to determine optimal strategies to succeed and meet practice targets

• Lead ideation, development, commercialization, and sales efforts for ICD-10 Financial Neutrality service and product offer
• Generated over $9M in bookings and $5M in in-year revenue based on new offering while opening new markets to existing TriZetto Solutions
• ROI for development of the new solution exceeded 800% in the first 12 months following launch
• Built cross functional relationships extensively throughout Executive Management, TriZetto Development, Product Management, and Services to ensure development and delivery readiness
• Developed business cases to justify investment and quantify revenue and profit opportunity while taking into account associated risk, strategic importance, competitive forces, market needs, with supporting ROI and NPV.
• Executed strategic pricing analysis to determine value of new solutions to support pricing strategy

• Rolled out implementation of ITIL Problem Management Process throughout TriZetto’s largest IT Service Division resulting in increased customer satisfaction and decreased mean time to resolution (MTTR)
• Lead investigation into multiple high visibility incidents and documented numerous Root Cause Analysis cases
• Served as Process Owner through multiple phases including requirements gathering, planning, implementation, and metrics based remediation
• Managed technical and business resources within a highly matrixed environment to achieve desired business outcomes

• Built and implemented highly effective Software Development Life Cycle process and tools decreasing deployment and environment build times by up to 75%
• Served as Release Management Lead on $500+ million dollar Facets system implementation including development of Release and Environment Strategy for a multiphase, multiyear project
• Directed a team of professionals with yearly revenue generated of over $1.5 million
• Created tracking and reporting mechanism along with proprietary process for management of custom software components implemented by the program
• Managed multiple budgets for change requests within several multimillion dollar system implementations ensuring revenue and margin targets were exceeded for each sub-project in the portfolio

• Implemented competitive intelligence and market research dissemination programs to communicate Market Research findings to senior executives and other decision makers.
• Successfully executed a strategic communications plan with industry analysts resulting in increased recognition and greater sales opportunities.
• Managed a Market Research budget of over $500,000 to meet the needs of a diverse and evolving organization.
• Sourced partnership, M&A, and business development prospects for executive stakeholders throughout the company.
• Assisted Finance, Investor Relations, Legal, Product Management, and International Strategy on multiple projects.

Mba, Business Administration And Management, General

Ba - Economics, Economics

Activities and Societies: Golf, Tennis, Various campus organizationsGained a well rounded liberal arts education while focusing on.