Robert A. Smith Email & Phone Number

Atlanta, GA, US

Alpharetta, Georgia, United States

Create the Training Strategy for the Legal and Compliance Training Division, while streamlining instructional approaches that saved the Global Financial Crimes Division over $100K annually. And built out the Leadership Training strategy for current and new-hire leaders. Build and manage Morgan Stanley's robust Global Financial Crimes Training (EMEA, APAC.

• Little Treasures, September 2020 – March 2022 Safra Bank, April 2020 – July 2020 Q Link Wireless, October 2019 – December 2019 Cinch, May 2019 – October 2019
• Provided Customer Service and Coaching to staff that reduced department inefficiencies and strengthened customer service protocols for optimal operation productivity in the Healthcare industry.
• Managed the overall training design that constructed corporate-wide training strategies and educational learning content start-up banking, merchant services, and credit card operations; build and executed innovative.
• Led and built corporate-wide training initiatives and strategies by implementing technology and crafting policies and procedures; performed ongoing organizational development analysis for continuous learning and.

Santa Rosa, CA

I served as the Association’s Learning Architect that oversaw the design, development, implementation, and maintenance of all Corporate Learning and Development functions.

Greater Boston Area

I studied ways in which my own perspective of seeing the world informed as well as limit my interpretations as it relates to my problem of practice in adult learning. I also focused on how context, from local to macro-political, informed and limit my understanding of people and events that would impact my work as a scholar in practice as well.

San Francisco Bay Area

I designed and implemented BNP Paribas’ and Bank of the West’s Global, Corporate Compliance Training strategies through crafting and executing compliance learning programs that met business partners’ needs; managed Bank-wide training programs with a specific functional emphasis on organizational change to include project management, program implementation.

Charlotte, North Carolina Area

I developed and executed skill-based Fraud and Financial Crimes Training programs for the Fraud Department and delivered Consumer Compliance regulation to include VISA regulation and Government mandates through new hire curricula, processes, procedures, and banking products; managed international Fraud training teams that focused procedural up-dates.

Orlando, Florida Area

I managed and oversaw the daily functioning of the Check Processing Team, and oversaw the auditing of large-check deposits while maintaining AML compliance standards.

Pompano Beach, Fl.

I led the Cash Management Team that directed daily cash balances to the United States’ Federal Reserves.

Doctor Of Education (Ed.D.), Organizational Leadership

Dissertation: The Transfer of Adult Learning: The Psychological Shift from the Classroom Space to the Workspace in Financial Institutions.

Certificate, Graphic Design And Visual Communication

Gaduate Certificate, Africana Studies

Master Of Science (M.S.), Technology Education

Activities and Societies: Golden Key International Honors Society

Master Of Science (M.S.), Human Resource Development (Hrd) For Higher Education And Industry

Activities and Societies: Golden Key International Honors Society

Bachelor Of Science (B.S.), Business Management: Concentration: Human Resource Management (Hrm)

Activities and Societies: Alpha Beta Kappa National Honor Society Golden Key International Honors Society Society for Human Resource.