Robert Abrams Email & Phone Number

Fort Worth, TX, US

Conducted thorough evaluations of clients' financial status, determining eligibility for mortgage products, and enhancing client engagement.Guided clients through loan application processes, optimizing workflows and documentation accuracy.Collaborated with internal teams to streamline loan approval processes, reducing approval time.

Leveraged client relationships to enhance customer experience, resulting in a 43% client retention to close.Structured and priced loans, leading to a 25% improvement in customer satisfaction through personalized solutions.Managed multiple client files, reducing transaction times by 15% through efficient process improvements.

Conducted client interviews and credit reviews, aligning loan products with financial needs to raise loan approval rates.Developed solutions for customers with credit challenges, improving Loan Closing rate by 7%.

Conducted in-depth process audits, identified control gaps, and suggested solutions for workflow improvements.Trained new employees in accounting principles, improving team performance by eliminating redundancies.

Developed and implemented sales strategies, resulting in a 13% increase in monthly sales.Collaborated with internal teams to improve customer service, boosting satisfaction scores by 9%.

Led and managed a team of 8 sales consultants, increasing sales conversion rates by 22%.Conducted daily sales meetings and developed sales strategies, boosting customer engagement and visit rates by 18%.

Associates Program, Graphic Design

Certificate, Google Ux Design Professional

Immersion in foundational principles of UX design, including: user-centric & equity-focused principles; cross-functional team.