Epic Support Tier 3 - Team LeadTeam Lead for clinical systems engineering group responsible for the creation, maintenance, and support of a clinical technology to assist institutions in systems integration to effectively interface/integrate clinical technology needs with IT security, infrastructure and processes. Components of this include reliability, availability, engineering and performance of clinical systems, system selection, integration and disaster recovery/resiliency. Responsible for the operational implementation, administration and management of the applications, hardware, and configuration of systems. Team lead role severed as the customers primary focal point for communication, troubleshooting problems and identifying the correct support resources needed to correct any issues. Also responsible for research of information technology solutions on numerous levels. Knowledge of new technologies/procedures related to operation and support of related hardware & software. Customer support included an emphasis on data security and compliance within federal, state and customer specific guidelines. Coordinated security management processes including risk and vulnerability analysis associated with interconnected/integrated medical systems. Development of service levels for providing support in maximum up-time mission critical, 24x7 patient care environments. Team leads are expected to react in a timely manner to critical situations where off-hours support is expected with excellent organizational skills, detail-orientation and strong inter-personal skills.

Responsible for the implementation and support of cloud hosted Epic EMR services.

Adamo Systems exists to serve as the professional embodiment of a simple values system. Together we can grow and make a difference in the world by contributing inspiration, intelligence, passion, excellence and teamwork to transform technology and empower personal freedom.

During my tenure with Asante Health Systems:Primary responsibilities included analysis, design, implementation, support and optimization of network infrastructure and services for new and existing business applications. Specializing in enterprise data protection and disaster planning, security, capacity, network performance \ root cause analysis. Primary technical client system manager for Epic EMR implementation and long term operational support.Major projects or responsibilities includedImplementation, delivery and long term support of Epic EMR 2010-2015 internally and to external customers via community connect. Applications directly supported included Hyperspace Web, Epic Print Services, WebBlob, Interconnect, Care Everywhere, MyChart & Mobile, EpicCare & Mobile, Business continuity and disaster recovery.Delivery of enterprise wide data protection and recovery services for Windows, Linux, Vmware, AIX, SQL, Cache, Active Directory, Exchange, SharePoint with Commvault Simpana. Petabyte level scale of the deduplication engine, enterprise search, eDiscovery, system and object level archival. Enterprise security compliance, compliance vulnerability scanning and vulnerability remediation, enterprise patch management and deployment, single sign on, federated identity management and authentication, SAML integration with cloud services.Enterprise wide monitoring, reporting, forecasting and alerting services for network systems and applications via Solarwinds suite. Applications directly supported included Network Performance Monitor, Server & Application Monitor, Database Performance Analyzer, NetFlow Traffic Analyzer, Network Configuration Manager, IP Address Manager, User Device Tracker, VoIP & Network Quality Manager, Log & Event Manager.

During my tenure with Lifeline Computer Solutions I:Worked as a group of 4 people providing Managed Services for 300+ workstations and 50+ servers to a diverse range of customers in Southern Oregon. We worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Ensured network, system and data availability and integrity through preventative maintenance, planned upgrades, best practice application and disaster recovery testing. Designed, documented and executed automated maintenance procedures including system maintenance, Microsoft and 3rd party patch management, Daily Image based backups, Antivirus, Disk Optimization and Scripted Software Installations. Served as operating system expert, providing Tier 2 technical support for entire organization. Advise management on purchasing options for computing and network hardware infrastructure. Created and maintained documentation on start-up, shut down, Network configuration, password and first level troubleshooting of processes to help desk staff. Engineered low cost and high performance white box servers, supplying both parts lists and ordering references. Coordinating complex projects and strategic planning over a 1-3 month time span. Engineered and administered all internal servers, networking and maintenance of the remote monitoring and management system. Maintained detailed time record keeping and activity logging of work performed in ticketing system.

Eliminated server sprawl plaguing all aspects of the data center by introducing virtualization and highly available clustered solutions, eliminating the need of online and offline rack mounted spares. Designed and implemented hardware and network architecture to provide enterprise level shared storage solutions, enabling long term scalability and access to advanced functions provided by shared storage, E.g. high availability, data tiering, thin provisioning, snapshots, replications and virtualization. Outlined a compelling need to address growing security concerns throughout the organization and move to a proactive security model, with a strong emphasis on the principles of a least privilege security policy. Redesigned the front end email security solutions, resulting in a dramatically improved shift in functionality and security while cutting the per user filtering rate from 15 to 6 dollars. Planned, coordinated, and implemented a large scale physical redesign of the previously pieced together data center design. Completely redesigned the methods used to provide backup services, resulting in a much needed improvement in business continuity and increased SLA’s while utilizing existing infrastructure and software licensing. Automated backups providing a net savings of $20,000 in licensing costs. Developed and maintained accurate network documentation and Visio diagrams of server room topology. Redesigned the daily backup auditing to dramatically reduce the time required for auditing validation. Conferred with network users to develop solutions to solve existing problems and designed new software and hardware solutions to proactively address the business needs of a large origination. Co-engineered hardware solutions to power and provide business continuity for the terabyte scale Microsoft SQL Server Data Warehouse database's.

During my tenure with Lighthouse Worldwide Solutions I:Completely rebuilt the IT infrastructure from the ground up, from a single independent file server with 2 offices connected over a troublesome VPN. To over 25 servers spanning global operations across a reliably interconnected VPN implementation that incorporated 5 of the South East Asian offices into the active directory and networking infrastructure. Empowering the company and employees with a level of availability to secured communications and services that was deemed impossible under past administrations. All services were designed with data security, disaster recovery and auditable trails to ensure full ISO:9001 compliancy. Aligning office departments and increased inter-department communication and data sharing by providing a broad list of application services to a highly distributed set of users. Responsible for all server development, implementation and maintenance. Development of ISO required documentation for manufacturing and testing processes. Hardware redesign of the entire computer product line to meet RoHS requirements.