• Proven ability to fulfill a high volume of requests generated by a large customer base• Demonstrated track record in hiring, engaging and motivating a high performance service team of over 80 employees• Experienced in team building and helping each employee reach their goals by providing a seamless experience for the customer• Provided operational contact for Citibank, J.P. Morgan, and other high end clients, ensuring our team delivered the service they expected• Strong operational skills that drive organizational efficiencies and result in improved customer retention and renewal rates• Developed and implemented operational policies and procedures for a new start up company