Professional - Technical Support
Current- Provide client-oriented support to users across Government of Trinidad and Tobago (GoRTT)- Maintain, troubleshoot and upgrade computer-related hardware, including workstations and laptop computers- Install, configure and manage antivirus security solution (Symantec Endpoint Protection)- Install, configure and troubleshoot Microsoft Windows 7-10 and Office Suite 2010-2016 and other Microsoft client software- Install, migrate, configure and troubleshoot Microsoft Windows Server 2008-2016 – Active Directory, DNS, DHCP server roles- Install, configure and troubleshoot Microsoft Key Management Services (KMS)- Install, configure and troubleshoot Microsoft Exchange 2010-2016- Provide technical support- Key resource in the Office Optimization project (2016), GoRTT initiative to minimize government’s software expenditure- Key resource in the Star.tt project (2014-2015), GoRTT initiative designed to bridge the digital divide among citizens through the deployment of community-based ICT learning centres- Key resource in Software Asset Management audits, to maintain an inventory of the Microsoft software products installed throughout GoRTT- Approval for procurement of new hardware and software for GoRTT Ministries/Department/Agencies- Provide technical specifications and information on best options and practice in the local market- Technical review of quotations and bids- Supervise OJTs (On-the-Job Trainees) with daily software and hardware troubleshooting tasks, application roll-out as well as various research and presentation activities- Monitor assignment of tasks and activities to other team members- Prepare weekly, fortnightly and monthly operational reports
