Robert A. Email & Phone Number

Malta

Sliema, Malta

My main responsibilities include:Reviewing customer documentation: responsible for reviewing the documentation submitted by new and existing customers. This includes verifying the identity/POA/Payment methods of the customer, their past documents submitted and their financial history picking up on any concerns.Assessing high-risk accounts: analysing.

Malta

• I am responsible for observing various customer transactions to flag or identify suspicious activity.
• Communicating with merchants to help solve payment issues, complaints, fraud notifications, and security incidents.
• Investigate new fraud trends, synthetic identities, payment disputes (chargebacks), money laundering signals, fraud networks, organized crime, and scams.
• Make data-driven decisions on refunds, account shutdowns, gateway suspensions, and bans.
• Use advanced technologies to identify stolen identities, synthetic identities, stolen credit cards, and illegal activities.
• Partner with multiple teams across the company to mitigate risk, fraud, and platform abuse.

Malta

• Interview clients to determine their specific property needs.
• Respond to inquiries regarding available properties, their locations and features, and benefits.
• Develop referrals or/and leads through client contact and cold calling activities and perform regular follow-up activities.
• Fulfil clients’ requests regarding property pricing, property maps, descriptions, and network information.
• Develop strategically layered questions to determine each clients’ specific requirements.
• Schedule appointments with prospective clients and create and deliver property presentations to them.

Yealmpton, England, United Kingdom

• Interact with customers (including serving food and drink) and ensure that high standards of customer service are maintained.
• Take responsibility for pub safety and security, including recruitment and management of staff in the large centrally-based pub.
• Make sure we comply with health and safety regulations at all times in the pub, kitchen, and other areas.
• Organised and advertise entertainment such as live music events, comedy nights, quizzes, and karaoke competitions, which involved researching and recruiting talent.
• Running promotional campaigns to market house products.
• Collect and act on customer feedback to improve the overall running of the venue.