Robert Atkinson Email & Phone Number

Kingston, Jamaica

- Respond quickly to customer queries through email, phone and corporate website.- Drive customer retention by providing pricing information, delivery updates and account data.- Assist callers with navigating corporate website and self-service options.- Meet personal, team and company goals in customer service environment.- Inform customers of promotions and special offers to increase sales..- Managed customer calls efficiently in fast-paced call center environment.

Kingston, Jamaica

- Coordinate project teams, outsourcing work where required.- Build clear and transparent communication channels to align internal stakeholders.- Coach and mentor team members to inspire highest contribution through talent acknowledgment.- Identify areas for improvement by analyzing processes and evaluating modifications.- Lead strategic decision-making in situations with limited information and tight time constraints.

Jamaica

- Established contact with claimant and other parties using established protocols.Evaluated and negotiated settlements of specified perils and property damage losses.- Kept claims records updated and systematically reviewed files to resolve claims within specified guidelines.- Controlled losses with accurate determination of coverage limitations and liabilities.- Analyzed information gathered during investigation and reported findings and recommendations.

Kingston, Jamaica

- Drove sales by building solid, trusting relationships with new and existing customers.- Remained up to date on current offerings and company processes.- Provided continued customer support after closing sales.- Responded quickly to customer concerns or requests within target timeframes.- Described product to customers to accurately explain details and care of merchandise.- Processed credit card payments and accurately handled cash.

- Assisted management with implementing successful sales and service strategies.- Leveraged communication and negotiation skills to close sales.- Informed customers of promotions and special offers to increase sales.- Delivered consistent quality to customers, meeting expectations and minimizing complaints.- Maintained readiness for customer demands with balanced inventory and well-stocked displays.- Reported on sales transactions and expenses accurately.- Exceeded sales objectives to capture new leads and customers.

Kingston, Jamaica

- Located requested information for different topics by conducting physical or digital searches.- Compiled records, materials and forms needed to handle different requests.- Updated tracking spreadsheets with metrics and used data to create charts and reports.- Organized and updated file systems, keeping records easily retrievable.- Supported meetings by setting up spaces and taking detailed notes.- Delivered range of basic and advanced clerical support for daily and special project needs.