Robert B. Email & Phone Number

Toronto, Canada Area

- Analyze data related to money transfers in order to identify potential fraud and other questionable activity associated with consumers and/or WU agents.- Prepare and complete various regulatory reporting reports such as comprehensive suspicious activity reports.- Prepare case investigation reports and assist law enforcement agencies with research, documentation, and evidence preservation.- Collaborate with internal departments to include Fraud/Risk, Ventures, Legal, Audit, Compliance, Operations, as well as external entities such as 3rd party vendors, call centers, and industry professional organizations. - Detect suspicious transaction trends and maintain records.- Assist in the training and mentoring of new hires.

Toronto, Canada Area

-Conduct thorough investigations of fraudulent applications, account takeovers and fraudulent cheques. - Review, monitor and investigate emerging fraud trends and patterns - Use procedures to counteract fraudulent activity to minimize fraud loss.- Assist fraud investigators to identify and reduce potential credit risks.- Liaise with internal clients, departments, employers, branches, financial institutions, and credit bureau to reduce fraudulent activity.- Create and review fraud reports on AS400.- Review and analyze documentation within a timely manner.

Toronto, Canada Area

- Assess the validity of all claims of fraud from our Customers and challenging them if the fraud claim is deemed invalid. - Utilizing a detailed understanding of workflow protocols, policies and procedures in all areas including, Authorizations Loss Prevention, Fraud Applications and Detection, Accounting, Customer Service, Client Services, Collections and Credit, successfully process all fraud claims.- Communicate with victims of Credit card crime, merchants and law enforcement agencies, where appropriate to extract useful information in the pursuit of recovery of a fraud loss and to process an accurate fraud claim.- Analyze and determine the type and nature of fraudulent activity ensuring the legitimacy of the claim by the cardholder, that the correct fraud type is indicated and that all systems ( TSYS, AS400, Image, COINS, CICS, Negative File) reflect the appropriate account status to prevent further fraud losses.- Review and work files referred by Collections, Client Services, Merchant Support and Accounting, including those files that are collections blocked PC (delinquent) and BO (3rd party collections) ensuring that all claims are party fraud and not cardholder disputes.

Toronto, Canada Area

- Responding to incoming inquiries worldwide, from both merchants and customers, regarding referred, declined and/or unusual authorization requests. - Utilizing sophisticated fraud detection software to review all authorizations for potential fraudulent transactions- Determining the legitimacy of authorization requests to approve or decline credit card activity accurately- Performing outbound calls to review transactions that become flagged for follow-up through our fraud detection software system.- Identifying possible fraud trends as well as, assisting in the implementation of fraud detection rules criteria to minimize customer impacts and increase confirmed fraud contact rate.- Creating detailed fraud reports by clearly outlining all disputed transactions, including all relevant details to assist Fraud Claims Specialists with their investigations