Robert B.

Robert B. Email and Phone Number

Managing Consultant and Director @ Sutter Health
Sacramento, CA, US
Robert B.'s Location
Greater Sacramento, United States
About Robert B.

Robert B. is a Managing Consultant and Director at Sutter Health. Colleagues describe him as "I have had the pleasure of working with Robert for the last 5 years. He is literally one of the smartest people I know and possesses a working knowledge of many varied subjects. He is an excellent teacher and is able to clearly and concisely explain even the most abstract of concepts. He is a leader who genuinely cares about his people. While being and great leader he is also an excellent team player. No matter what or how difficult the problem is, Robert easily breaks it down into manageable and solvable pieces. I am often inspired by his calm confidence when others are wilting. I would without reservation recommend Robert for ANY endeavor to which he sets his mind. " and "I am fortunate to work under Robert's team since I have joined Sutter Health. Robert is a leader that builds strong trusted relationship with his team and clients by having clear and consistent communication. He is very knowledgeable and experienced, not only in his area of expertise, but also show commitment to his growth and others' growth by encouraging learning among his staff and peers. As a manager, he is very supportive by empowering us and provide guidance and feedback along the way. Robert is very dedicated to his work and his team, which I have high respect to him as a manager and mentor."

Robert B.'s Current Company Details
Sutter Health

Sutter Health

View
Managing Consultant and Director
Sacramento, CA, US
Website:
sutterhealth.org
Employees:
23742
Robert B. Work Experience Details
  • Sutter Health
    Managing Consultant And Director
    Sutter Health
    Sacramento, Ca, Us
  • Sutter Health
    Managing Consultant/Director
    Sutter Health Nov 2018 - Present
    Sacramento, California Area
    Leading a team of four consultants and one analyst we delivered over $12 million in saving through improved efficiency and waste removal for Revenue Cycle and Managed Care departments in 2020. Over a 10X ROE.Coached Senior Executives through Lean Strategy Deployment Process (Hoshin Kanri) for Affordability and Patient Experience initiatives as well as coached the Senior VP of Patient Experience and Chief Nursing Executive on Lean Management system including problem identification, root cause analysis and strategy deployment, visual management, and accountability.Lead and facilitated multiple Kaizen and Value stream analysis events within each Initiative effort. Taught and coached A3 Thinking to over 60 teams in the Management and Clinical Excellence program of Sutter Health.Led COVID recovery effort of Ambulatory Surgery centers resulting in rapid restart of operations within 30 days - ahead of schedule.
  • Sutter Health
    Senior Lean Consultant
    Sutter Health May 2016 - Oct 2018
    Sacramento, California Area
  • Sutter Health
    Lean Consutant
    Sutter Health Apr 2014 - May 2016
    Sacramento, California Area
  • Concord
    It Project Manager
    Concord Aug 2013 - Apr 2014
    IT project management responsibility for new clients with a Multi Channel Contact (MCC) Center stand up for Health care insurer Wellpoint. Used SDLC and Agile methodology to lead implementation team for 21 clients to go live on MCC platform with an Interactive Intelligence (ININ) solution. Delivered solution on time and within budget even though it was assigned already in RED status.
  • Unitedhealth Group
    Lean Six Sigma Black Belt
    Unitedhealth Group Nov 2011 - Aug 2013
    Black belt supporting Provider Call Center with First Call Resolution and Contact Rate improvement opportunities.Worked on developing and proofing FCR measurement for Provider Call Center. Lead a projcect to improve FCR and achieved > 95% performance.Used regression analysis to identify top factors driving Provider Contact Rate. Improved those drivers to deliver a 10 point drop in Contact Rate for the C&S line of business.Certified as a UHC Lean Six Sigma Black Belt May 2013.Mentor Green belts on projects and Six Sigma methodology.o Misdirected Calls/Transfers – Reduced transfers by 40%o Reduction in M&R Provider call AHT – Reduced AHT by 9%
  • Elk Grove Unified School District
    Teacher
    Elk Grove Unified School District Jun 2010 - Nov 2011
    Elk Grove, Ca
  • Quest Diagnostics
    Lean Six Sigma Black Belt
    Quest Diagnostics Mar 2008 - Jan 2009
    Sacramento, California Area
  • Grb Construction
    Owner/Project Manager
    Grb Construction Jun 2005 - Feb 2008
    Lodi, Ca
  • 3M Health Care
    Six Sigma Black Belt
    3M Health Care Mar 2003 - Jun 2005
    St. Paul, Minnesota

Robert B. Education Details

Frequently Asked Questions about Robert B.

What company does Robert B. work for?

Robert B. works for Sutter Health

What is Robert B.'s role at the current company?

Robert B.'s current role is Managing Consultant and Director.

What schools did Robert B. attend?

Robert B. attended University Of Minnesota - Carlson School Of Management, University Of California, Davis, Uc Davis Continuing And Professional Education, University Of California, San Francisco.

Who are Robert B.'s colleagues?

Robert B.'s colleagues are Merik Gross, Robin Ang, Lisa Nordlander, Marilu Ramos, Nicole Jackson, Kenneth D. Everett, Sandra Groves.

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