Robert Barkley Email & Phone Number

Tampa, Florida, United States

• Operational Excellence: Manages two or more Collections & Recovery product units in mitigating credit losses and executing day-to-day activities, demonstrating deep process knowledge and driving continuous improvement initiatives.• Performance Management: Efficiently uses system feedback to drive performance improvements through coaching and feedback, enhancing team motivation and effectiveness.• People Manager & Coach: Establishes and nurtures one-on-one relationships with team leaders and partners to optimize performance and foster a culture of growth and development.• Client Delight Focus: Ensures customer satisfaction through personalized service and solutions in Home Loans and CVL (Card) areas, driving loyalty and retention.• Mentorship Program Leader: Identifies, develops, and cultivates talent across functions, driving key strategic initiatives in Credit Card, Home Loans, Consumer Vehicle Lending, and Deposits for various product organizations.

Tampa/St. Petersburg, Florida Area

Lead 7 Production Team Leaders and 80+ Production Support Specialists. Co-Lead a Production Support Division of 225+. Currently reviewing, designing and implementing process improvements for the 6 major functions within Production Support. Have designed and implemented well over 20 process improvements in last 6 months. Built a culture of operational success and removed the silo approach of the past. Client Delight focus. Implemented Production Support dashboard to track all primary functions daily to make sure we stay within targeted Service Level Agreements. Designed and implemented centralized SharePoint for Production Support functions in order to enhance communication efficiencies across all 3 physical sites. Very proud of the culture we have built around open communication and that we succeed together. Never stop finding ways to make our process easier and more efficient.

Tampa, Fl

Lead 7 Home Loan Center Teams Leaders and 50+ Home Loan Service Specialists. Co-Lead 14 Teams and 100+ Home Loan Service Specialists. Proactively resolve broad operational issues and coordinates activities and processes within line of business. Responsible for achieving identified operational goals as well as reporting and forecasting for Home Service Specialists. Responsible for executing processes designed to achieve the business strategy and world-class customer service. Creates specific action plans to drive consistent performance across all teams. Manages associate recruiting, development, performance and retention as defined by the scorecard measures.

Tampa, Fl

Managed People & Site Strategy plans for an organization of 5,000+ associates within Mortgage and Affiliated Services. Plans focus on staffing level adjustments, redeployment efforts, site closures and financial forecast reviews. Administered Staffing Governance Process for Mortgage & Affiliate Services. Reviewed new requisitions under governance guidelines, receive proper approval and identify redeployment opportunities to retain top talent. Redesigned original process to increase submission and review efficiencies. Directed monthly Site Leadership meetings to facilitate open communication between 8 LOBs on a variety of site topics. Developed strong relationships in a matrix environment made of team members from Human Resources, Finance, LOB executives, Business Support Management and Project Management staff to successfully support the goals of People & Site Strategy.

Tampa/St. Petersburg, Florida Area

Promoted to Unit Leader where Iead 6 Team Managers and 75 associates in a high-volume, deadline and production-driven environment to address foreclosure claim reviews and final loan documentation. Take pride in leading a team that will make a difference in perception of the mortgage servicing industry. It is crucial that I trained and lead my associates to perform to the best of their abilities in order to exceed expectations.Reviewed team and departmental performance-related reports to provide meaningful coaching and feedback to Team Managers and Proficiency Coaches. Directed the morale and success of the department by being the agent of change and the face of expertise and confidence for the team.

Tampa, Florida

Tampa/St. Petersburg, Florida Area

Bachelor Of Science, Management

Masters Business Administration