Service Now Implementation for Vulnerability Response and Security Incident Response

-Sharepoint server administration-Servicenow Development/administration-Sharepoint site creation/administration -Network troubleshooting-Desktop installation and deployment-Managing web based applications-Critical Incident management-Desktop support -Office 365 Administration-Powershell scripting (Sharepoint, AD, Office 365)-Basic HTML/JavaScript implementation

level 1 tier support Microsoft office troubleshooting Hardware troubleshooting Software troubleshooting Networking troubleshooting Monitoring status of facility internet and phone activity Dispatching technicians to resolve issues if needed Printer support  Answering phones and responding to emails for support  Dealing with executive corporate employees on computer issues Training new hires on the job Taking the lead on several smaller projects with deadlines After hours support occasionally Contacting ISPs to work with issues-- Using Active directory and Microsoft exchange