Arctic Information Technology is a technology services firm that provides a unique balance of business software solutions and network infrastructure expertise. We solve business challenges for mid-market and enterprise companies by enabling customers to be more productive and achieve meaningful work. Our core expertise include Enterprise Resource Planning (ERP), Microsoft Dynamics GP, Customer Relationship Management (CRM), SharePoint, Flat-Rate Managed Services, and Cloud Computing. Arctic IT has been recognized for earning multiple Microsoft Competencies and currently ranks among the top 1% of all ERP solution partners in the world. Responsibilities include utilizing best practices and methodologies to design, customize, integrate, implement Microsoft Dynamics CRM and associated solutions for Arctic IT clients. Includes accomplishing a full range of implementation and development duties from pre‐sales assistance, business requirements gathering, and design/configuration to development, testing, quality assurance, and client support both independently and within a team.• Customization of Dynamics CRM applications to support US Housing and Urban Development (HUD) • Customization of Dynamics CRM applications to support a Native American, Tribal based platform encompassing Tribal enrollment, Tribal court and child sevices.• Specific Dynamics CRM application customizations for Confederate Tribes of the Umatilla Indian Reservations.• The customization of CRM system entities• Creation of processes (workflows and Business Process Flows)• Creation of Entity Business Rules• Creation of views, dash boards and charts for bureau and reporting

Pennsylvania Turnpike Commission Worked with Business Analyst to design and customize a Dynamics CRM solution for the Agency's Property Damage Claims Management. (CRM 2013 Online) Pennsylvania Office of the Inspector General Designed and customized Asset Management and Technical Service Request solutions (CRM 2011 On-Premise)TreCom Internal Designed and customized solutions, on behalf of TreCom, for inclusion in the Online Dynamics CRM App Store, Including Property Management and Event Planning (CRM 2013 Online). Redesigned and Re-platformed TreCom's Profile Tracking System solution from CRM 2011 On- Premise to CRM 2013 Online.

Duties include unloading and inventorying weekly shipments of stock, stocking shelves, maintaining inventory of stock in storage room and on the retail floor as well as operating cash registers, balancing register tills at the end of a scheduled working shift. Other responsibilities include acting as Manager of the retail establishment in the absence of the Manager or Assistant Manager. This would include, opening and or closing of the store, balancing register tills at the start of or end of the day, daily cash deposit of the day’s transactions, receiving and packing orders for Licensee customers, managing two to three employees per working shift, and extending exceptional customer service assisting customers with questions regarding wine and spirits purchases.

Office Assistant for a government relations Harrisburg Law Firm (Buchanan, Ingersoll & Rooney). Document copy, fax, binding, mail processing, and currier services. Interacted with various Pennsylvania State Government agencies regarding legal documentation on a daily basis.• Interacted daily with Law Firm attorneys• Served as liaison between mail and office services team and client departments.• Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments, including the Pennsylvania State Capitol building.• Made timely collection of outgoing mail. Prepare and process daily outbound courier shipments.• Copy, fax and email documents per attorney or firm needs• Document processing including scan, print and binding per attorney or firm needs.• Tracked and maintained records and logs of mailing and performed accurate data entry as needed.• Was responsible for inventory control of mail and shipment supplies, including the pickup and delivery of supplies to designated locations as needed for mailing projects.