► My BackgroundFor more than 20 years I was privileged to build my career within the same organization across multiple roles. I started with the company in my home country of the UK to manage all operations overseas. In 2010, I was promoted to the Director of IT over global operations and service desk and was given the opportunity to move to the US. In 2015, I was promoted to an executive leadership role to launch the Service Management Organization for the enterprise. I led a large team and we built it from the ground up establishing complex processes and programs to become a highly successful service that focused on quality services while ensuring the customer expectations were exceeded with every interaction. Due to a consolidation of many organizational business roles, I was unfortunately part of a reduction in workforce in 2019. ►Areas I Excel InI am a key leader with broad technical knowledge, that combined with solid business acumen and a vision for aligning large-scale infrastructure, systems and applications. This allows me to drive concept, solution design and implementation with continuous improvement and delivery across complex product portfolios. Throughout my career I have been instrumental in preparing technical roadmaps that align innovative technology solutions and products with business strategy. I am a dedicated change agent who is passionate about transforming legacy systems; driving modernization, consistency and effective adoption through emerging technologies and solutions. I am known for launching cost-conscious, streamlined processes and automation; reducing time-to-market, increasing efficiency, driving profitability and improving the quality of service delivery. I enjoy gathering, reviewing and analyzing complex data for business intelligence to drive strategic decisions and overall customer experience. As an articulate presenter, I can prepare comprehensive reporting and deliver it to leadership executives with poise.