Robert Benge Email & Phone Number

Lake Mary, Florida, United States

Serve as the primary POC for Bookfair branch techs and liaison for all network related issues impacting bookfair sites or POS devices at warehouse locations.patch updates. Coordinate with branch techs on the rollout.(Firmware/OS level updates)Mobile application updates and patches.POC Technical support to warehouse techs.POC for working with the ISM team on all PCI compliance related audits, reviews of POS devices and warehouse designated areas.Engage and work with Operations and other teams.

Lakeland, Florida

* Collaborated project schedules with multiple teams and 10+ engineers upgrading Point of Sale OS, hardware, software and firmware on over 15,000 retail systems in 1000+ stores in multiple states with daily project communication and documentation.* Worked with multiple project stakeholders to identify requirements, modifications, and design solutions in order to implement Publix PIX Convenience stores (gas stations) in multiple states.* Integrate NCR Fastlane Selfserv* Integrate Fujitsu U-SCAN* Implemented Dataltd DLI 8800 Mobile Point of Sale tablets* Implemented Deli Point of Sale expedite ordering system* Improved build process and configuration remotely using System Center Configuration Manager (SCCM)* Performed remote configuration of Point of Sale-related updates* Troubleshoot, analyze and manage all of the retail Point of Sale solutions and back end infrastructure* Implemented Strong Access Control Measures and security policy that addresses PCI DSS requirements.* Managed the SIEM (Security Information Event Management) using Splunk and Tenable* Managed and implemented Microsoft Security patches* Ensured software and engineering systems complied with IT security standards* Encrypted passwords for non human accounts* Implemented security using Powershell and Setacl* Lead teams for critical issues requiring prompt attention and resolution* Created SCCM software packages using Powershell* Created User accounts with least privilege access* Maintained Security profiles and objects* Design, plan and deploy, train install teams* Escalation and support duties - emergency & helpdesk escalations, field tech support 24x7 using empathy to communicate and resolve their Point of Sale issues.* Service Center Coordinator for Team o Created knowledge articles and issue resolutions o Technical writer* Developed recommendations, processes, plans, procedures, training documentation and materials

Lakeland, Fl

* Organized Technician van, easily locating tools and equipment need to service stores.* Excelled in role to eliminate almost 100% of service calls in my territory by performing preventative maintenance on store equipment * Upgrades and backups of software and hardware applications for computers* Configured and installed workstations, printers, and Point of Sale terminals in new and existing stores* Documented and uninstalled workstations, printers, and Point of Sale terminals in closing stores* Performed overnight remodel projects in existing stores including Pharmacies* Troubleshoot, Tested and repaired a wide range of IT hardware including workstations, servers, printers, monitors and personal devices* Managed internal customer service requests from multiple stores and departments, resulting in consistent exceptional ratings* Work with vendors to ensure that the staff has the appropriate equipment and supplies required to perform their work at the best possible cost to the Company* Trained new and existing technicians for Success* Supporting and solving vendor issues* Identify and solve network issues within the stores* Field tech support, help desk support, 24x7

Florida

* Inventory control, ordering* Profit & Loss record keeping, budgeting* Production Quality Control * Deliveries* Review sales, production and forecasting reports* Training new associates* Food safety and proper sanitation