Robert Bennett Email & Phone Number

Victoria, Australia

Installation & Maintenance of Telecommunications services , FTTx, Fixed Wireless & end user equipment & services including DOT (Digital Office Technologies), Installation & Maintenance of Security alarms, CCTV and Access control equipment.Contractor for Telstra and NBN, Wireline , NBN Digital Services, NBN eNable for OMMA installation and maintenance of NBNs copper networks.

Hawthorn

IP & Security/Management Information Specialist. Visium/ ART Security Pty Ltd 2015- 2015.Monitoring of client IP and Dial-up CCTV, Alarm systems.System remote programming.Dispatching of Security Patrols.Alarm analysis and staff/contractor tasking.Provide remote assistance to clients on panel and CCTV use.Parts and system quotations both for new installations and maintenance.Provide reporting such as Open/Close reports where required and incident footage when required.Incident management/coordination of law enforcement and informing clients during site alarm activation's where unlawful activities have or may be taking place.

Hallam

IP & Security/Management Information Specialist. Visium/ ART Security Pty Ltd 2015- Current.Monitoring of client IP and Dial-up CCTV, Alarm systems.System remote programming.Dispatching of Security Patrols.Alarm analysis and staff/contractor tasking.Provide remote assistance to clients on panel and CCTV use.Parts and system quotations both for new installations and maintenance.Provide reporting such as Open/Close reports where required and incident footage when required.Incident management/coordination of law enforcement and informing clients during site alarm activation's where unlawful activities have or may be taking place.

Provide System quotations for corporate and small business clients.On sell Telstra’s products and services including Mobile, Fixed line, VOIP and Data services to meet the client’s needs.Parts and system ordering including Mobile phones and associated products and equipment.Creating work orders for network provisioning. (Via Telstra Retail systems).Connection of mobile services, (via Telstra systems).Provided in-depth analysis of customer billing and provide the appropriate cost saving packages for their business needs.Lodgment of telecommunications carrier faults, including end to end management, and recording/reporting the outcome to clients and stakeholders.Lodgment of telecommunications equipment faults, including end to end management, and recording/reporting the outcome to clients.Management of Telecommunications Carrier related commissions and billing.National management of Installation staff and contractors. Maintain Dealership qualification training as required.Provide ongoing support to Company Director’s as required.Improve KPI’s and SLA’s to meet or exceed all expectations for Busicom and Telstra’s clients.Store managementClient liaison for customer issues and /or queries

Telstra Global Operations Centre

Monitoring and diagnostics of Telstra network alarms maintaining KPI and SLA targets.Multi task in a high workload, high pressure environment.Over-all end to end fault management of Telstra’s Telepower and Facilities issues within the network ensuring positive outcomes.High level Incident management and reporting to Telstra management and key stake holders.National Work force coordinator / planner for network, Telepower and Facility issues and scheduled maintenance.Maintain and use Telstra’s Databases and platforms for Telepower, Facility/Asset management and Network related fault analysis.Provide high level technical advice to field operatives/contractors and trainee operators when required.Analyze work practices and provide input to management as to possible improvements, in streamlining processes to drive continual cost savings to Telstra as a client.Provide ongoing support with Work Instruction updates and procedural changes, required for day to day alarm management center operations.Provide detailed root cause analysis reports to stakeholders pertaining to network outages. Provide training and guidance though mentoring newly appointed Staff members.Broad Knowledge of Network elements such as Radio, Mobiles, SDH, Wideband, Narrowband, ADSL, FTTH and CAN (Customer Access Network)Ensure adherence to EEO, Environmental and OH&S policies as per company mission statement.Monitoring of national Mobiles and Network site Installations, commissioning and compliance.

Melbourne, Australia

Field Engineer/ Technician Installation & Maintenance Telecom Australia / Telstra Corporation. 1988 - 1999 (10 Years)Installation of simplex and complex telecommunications equipment.First in Fixes (Exchange to customer equipment).PABX Installations add moves and changes.Payphone Installation and maintenance.Telecommunications fault diagnostics, rectification and modifications as required for special services.Telecommunications remote diagnostics.End to end Installation and maintenance of ISDN BRA & PRI and PSTN & Data services ranging from domestic to corporate customers.Systems ordering and cabling quotations.Supervision and Installation of back bone cabling projects, Exchange cutovers, shopping centers and corporate buildings etc within budget and within time frames which met the customers’ expectations/requirements.Ensure adherence to EEO, Environmental and OH&S as per corporate policies.Utilized a multitude of Installation and Maintenance test equipment.Difficult network fault analysis and rectification (end to end Investigations).