Robert Bilow Email & Phone Number

Englewood, Colorado, United States

Broomfield, Colorado, United States

Continued to act as Systems Administrator for Golden Hour (which was acquired by ZOLL Data in 2019)Managed 200+ AWS WorkSpaces for both Golden Hour and ZOLL Data SystemsManaged offshore contractor onboarding/offboarding until successfully transitioned to HR (Workday)Managed Data IT Infrastructure Operations ticket queue, including escalating tickets to the Engineering or Networking teams.Deployed and supported server inventory for Data division, including on-prem physical and virtual machines, and AWS EC2 instances.Implemented monitoring for Golden Hour servers using LogicMonitorDeployed and managed LogicMonitor monitoring for the ZOLL Data division.Continued to maintain patch management of Golden Hour servers until they were migrated into the ZOLLMED domain.Participated in management of on-prem and cloud infrastructure with the rest of the Global IT team.

San Diego

Deployed and supported desktop, laptops, and zero clientsManaged user onboarding/offboarding in Active Directory, Office 365 and other systemsManaged and documented RBAC roles utilizing a customized workflow in Atlassian JiraAsset management (using SharePoint)Maintained office signageAdministered and supported VOIP phone systemManaged over 100+ AWS WorkSpaces, including image creation, deployment, and supportInvestigated email routing issues & coordinated Forced TLS email encryption with business partnersAdministered and supported on-prem servers (physical and virtual), including patch managementDeployed and managed Group PoliciesTrained/Mentored new End User Support Technician

Greater San Diego Area

Under the direct supervision of the CFO, I solely managed and maintained all aspects of the IT infrastructure of the organization. I also acted as liaison between the software developers and the end users regarding support of proprietary applications.Successes include, developing and implementing the BusinessContinuity/Disaster Recovery plan, instituting Internet filtering,email encryption, and cloud backups, significantly reducing coststhrough attentive IT vendor and service provider management,the migration of the San Diego office from a PBX phone system toa VoIP system, and the completion of multiple email migrationswith minimal impact to the end users.

Greater San Diego Area

Greater San Diego Area

Served as Inventory Control Lead for manufacturer of SD/HD video encoders.Improved inventory accuracy by introducing cycle-counts and bi-annual inventories.Created and maintained reports tracking RMAs and back orders for management and production planners.Supervised temporary and support staff.

Rancho Bernardo, Ca.

Managed inventory and performed shipping / receiving duties for medical device manufacturer.Reduced shipping costs by 30% through implementation of shipping supplies recycling efforts.

Greater San Diego Area

Inspected incoming raw materials for defects using government approved sampling procedures.Pulled and staged materials needed by production and research departments.Verified availability of materials necessary for upcoming production schedule and coordinated with production planners and vendors to ensure timely delivery.

North Hollywood, Ca

As Warehouse Lead, I contributed to the massive reorganization of the warehouse and its procedures, including acting as liaison to the software developer contracted to create a computerized inventory tracking system.As Warehouse Manager, I oversaw the daily operation of the central parts purchasing warehouse that serviced the company's southwest region and supervised five full time employees.

Information Technology, A

Intro to Local Area Networks - A Intermediate Local Area Networking - A Security+ Certification Training - A

Certificate, Linux Server Administration, B

Linux Server Essentials Linux Server Technologies

Certificate, Cisco Networking Academy, A

CCNA 1 - Networking Basics CCNA 2 - Router and Routing Basics CCNA 3 - Switching Basics and Intermediate Routing CCNA 4 - WAN Technologies