Robert Birney Email & Phone Number

Banking Professional at largest Credit Union in New England. Extensive knowledge of mortgage banking and investment advisory industry. Strong team management, public speaking and multitasking skills. Excellent client management skills, utilizing outside vendors to complete projects within time constraints. Technically proficient in MS Excel, Word, and PowerPoint.

Listed skills include Mortgage Lending, Banking, Credit, Loans, and 18 others.

• 

  Mortgage Production Manager

  Digital Federal Credit Union

  2017 - Present - Marlborough Ma

  Digital Federal Credit Union (1998-present)Mortgage Production Manager• Manage team of 9 Home Equity Processors• Managed team of 9 underwriters for residential lending department• Managed the installation of new mortgage processing system from outside vendor to enhance productivity• Relationship manager for vendors to department such as: appraisers, closing attorneys and third party loan origination and processing companies• Designed, upgraded and maintained multiple Excel spreadsheets for the origination and processing of 1st and 2nd mortgages which facilitated data collection increasing accuracy, efficiency and speed• As Origination Team Leader managed 12 mortgage processing representatives • Resolved adverse action claims by members• Acted as liaison between mortgage department and branch services• Created new department for the training of branch employees as well as new mortgage originators. Designed new training manual and coordinated new product rollouts with sales force• Originated and processed mortgage applications coordinating outside vendors to ensure timely closing of application• Presented credit union products at home buying seminars to perspective clients• Designed investment portfolios for clients based on their individual investment objectives to ensure the growth, protection and preservation of their wealth