Robert. Bixler Email & Phone Number

Overland Park, Kansas, United States

• Primary Partners: RPS Contract Team, Sales Operations, Legal, Commissions, ETS.• Collaborate with Cybersecurity on efforts to get AR-Neighborhood Dealer employees in compliance with cybersecurity policies.• SME on T-Mobile Dealer Provisioning Portal. Lead the conversion from the old provisioning system to the new Salesforce based system. Conducted testing sessions, project meetings, dealer trainings, collaborate with Salesforce & Sailpoint teams on issues, enhancements, and testing.• Audits: AR-Neighborhood employees’ access, AR-Express Multicarrier Sales Codes.• Project manager for SCM projects.• Primary contact for National Retail.• Document new processes and SOPs.• Work with IT on SAP CRM & SAP ECC issues and enhancements.• Build new plant numbers for new T-Mobile sales locations.• Act as a resource for our Onshore & Offshore team members questions and issues.• SME on Prepaid divestiture. Lead the team on identity creation, provisioning, maintenance, and termination.

Overland Park, Ks

• Primary Partners: IDM, Sales Operations, IT Helpdesk, Fraud• Primary contact for Identity Management regarding Indirect Dealer User IDs & 3rd Party User IDs.• Ensemble/iCare Profile Owner of Enterprise Sales Operations, Retail Operations, and Indirect Dealers.• Work on Sprint/T-Mobile merger related access.• Maintain and improve the National Retail provisioning process.• Project Manager on new access requirements for Indirect Dealers.• Primary contact for Retail, Business & National Sales Operations regarding new systems and enhancements. • Audit Indirect Dealer User IDs access.

Overland Park, Kansas, United States

• Primary Partners: IDM, Sales Operations, IT Helpdesk, Fraud• Work with developers entering Indirect Dealer information into Indirect Dealer databases.• Create and maintain the onboarding process for new Retail & Business Indirect Dealers and their employees.• Lead the conversion of removing Indirect Dealer shared access to individual user access.• Worked on a project converting dealer system access to a new authentication method using digital certificates. • Perform password resets for Indirect Dealer systems• Project Manager of new access requirements for Indirect Dealers• Primary contact for Identity Management regarding Indirect Dealer IDs• Supervise and provide leadership to the contractors.

• Primary contact for Long Distance Fraud systems, process, and automations.• Work with Network Fraud Team to detect new Long Distance fraud patterns.• Create, modify and remove rules from Fraud’s Foncard fraud detection system, ES2 and call blocking system, Precall.• Train Long Distance Fraud Team on ES2, alerts.• Map out and make improvements to Long Distance Early Warning system.

Overland Park, Ks

• Supervise, provide leadership, and distribute work to the Technical fraud team.• Develop and utilize reporting to help improve employee performance.• Identify new fraud patterns by analyzing traffic reports.• Handle customer escalations that require a supervisor’s attention.• Liaison responsibilities with International Carrier Services, Roaming Ops, Translations and Network Ops. • Act as vendor relations contact for roaming visibility services, Fair Isaac and Syniverse.• Primary contact for Legacy GMG/Long Distance Fraud systems, process and automations

Overland Park, Kansas, United States

• Create, execute, and evaluate test plans, including leading user testing, alpha testing, and operational testing for Fraud systems. • Supervise and provide leadership to the contractor. • Develop, utilize, and maintain automations for reductions in workload. Automations • Provide training for new hires within fraud. Trained the contractor on FONcard, LECcard fraud processes and systems.• Work with Enterprise, Growth, and Wholesale Product Management and Account Managers to develop customized fraud procedures. Created new procedures with Product Management on how Fraud Management will handle special requests on Enterprise Customers.• Create new thresholds and rules in the fraud systems.• Transitioned fraud functions in Dallas to Kansas City without losing coverage on important fraud processes.

Kansas City, Missouri Area

Kansas City, Missouri Area

Overland Park, Ks

Overland Park, Ks

Overland Park, Ks