Robert. Bixler Email & Phone Number

Overland Park, Kansas, United States

• Primary Partners: RPS Contract Team, Sales Operations, Legal, Commissions, ETS.
• Collaborate with Cybersecurity on efforts to get AR-Neighborhood Dealer employees in compliance with cybersecurity policies.
• SME on T-Mobile Dealer Provisioning Portal. Lead the conversion from the old provisioning system to the new Salesforce based system. Conducted testing sessions, project meetings, dealer trainings, collaborate with.
• Audits: AR-Neighborhood employees’ access, AR-Express Multicarrier Sales Codes.
• Project manager for SCM projects.
• Primary contact for National Retail.

Overland Park, KS

• Primary Partners: IDM, Sales Operations, IT Helpdesk, Fraud
• Primary contact for Identity Management regarding Indirect Dealer User IDs & 3rd Party User IDs.
• Ensemble/iCare Profile Owner of Enterprise Sales Operations, Retail Operations, and Indirect Dealers.
• Work on Sprint/T-Mobile merger related access.
• Maintain and improve the National Retail provisioning process.
• Project Manager on new access requirements for Indirect Dealers.

Overland Park, Kansas, United States

• Primary Partners: IDM, Sales Operations, IT Helpdesk, Fraud
• Work with developers entering Indirect Dealer information into Indirect Dealer databases.
• Create and maintain the onboarding process for new Retail & Business Indirect Dealers and their employees.
• Lead the conversion of removing Indirect Dealer shared access to individual user access.
• Worked on a project converting dealer system access to a new authentication method using digital certificates.
• Perform password resets for Indirect Dealer systems

• Primary contact for Long Distance Fraud systems, process, and automations.
• Work with Network Fraud Team to detect new Long Distance fraud patterns.
• Create, modify and remove rules from Fraud’s Foncard fraud detection system, ES2 and call blocking system, Precall.
• Train Long Distance Fraud Team on ES2, alerts.
• Map out and make improvements to Long Distance Early Warning system.

Overland Park, KS

• Supervise, provide leadership, and distribute work to the Technical fraud team.
• Develop and utilize reporting to help improve employee performance.
• Identify new fraud patterns by analyzing traffic reports.
• Handle customer escalations that require a supervisor’s attention.
• Liaison responsibilities with International Carrier Services, Roaming Ops, Translations and Network Ops.
• Act as vendor relations contact for roaming visibility services, Fair Isaac and Syniverse.

Overland Park, Kansas, United States

• Create, execute, and evaluate test plans, including leading user testing, alpha testing, and operational testing for Fraud systems.
• Supervise and provide leadership to the contractor.
• Develop, utilize, and maintain automations for reductions in workload. Automations
• Provide training for new hires within fraud. Trained the contractor on FONcard, LECcard fraud processes and systems.
• Work with Enterprise, Growth, and Wholesale Product Management and Account Managers to develop customized fraud procedures. Created new procedures with Product Management on how Fraud Management will handle special.
• Create new thresholds and rules in the fraud systems.

Kansas City, Missouri Area

Kansas City, Missouri Area

Overland Park, KS

Overland Park, KS

Overland Park, KS