ITIL Certified, IT Professional with a demonstrated history of working within Incident, Recovery and Technical Support Teams within the banking industry.Throughout my career I have been driven by the principle of continuous improvement, using my knowledge supporting large scale global environments providing an exceptional customer experience. I have a strong professional skill base across Incident & Recovery Management, Technical Support and Operations. I see myself as a great communicator, someone who really wants to be successful in every capacity.Results oriented and customer focused I have a proven successful track record in managing operational teams and stakeholder relationships. I am passionate about the customer and I drive this through the execution of superior customer service. ο ITIL Certified Major Incident and Recovery Manager with more than 10 years of qualitative experience supporting large, diversified and complex IT infrastructure. ο Proficient in Incident and Recovery Management for high impacting / enterprise wide incidents throughout their lifecycle with the goal to restore as quickly as possible minimizing impacts on our customers.ο Proactive in assessing impacts for business escalations and a focus on ensuring actions assigned preventing a reoccurrence of high impacting incidents.ο Proven relationship management skills with internal stakeholders, technical & operational groups, business units, vendors and external customers.ο An effective communicator with strong analytical, decision making and problem solving skills.