Robert Blake Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Australia

Lead recovery and communicate with Situation Management Team. Manage the preparation, co-ordination and execution of Disaster Recovery Exercises, including verifying DR Plans are current. Conduct PIRs post major DR exercises.Communicate approval of individual IT Assets and groups of IT Assets recovery.Provide, publish and update order of recovery.Ensure all projects have a DR capability are compliant to DR standards, including determination of asset RTO, RPO and recovery category for new projects before they are deployed. All requisite artefacts are submitted and compliant to DR standards.Provide oversight, guidance and consistent application of business continuity planning, testing and crisis management controls for critical business functions to be maintained, or restored in a timely fashion in the event of a disruption arising from internal or external events.

Melbourne, Australia

•Serve as the single point of contact for escalation of Major Incidents with regards to Services globally.•Categorization & escalation of issues with determined priority, adhering to turnaround times for developing solution.•Responsible for co-ordination with all the required BU ’s to resolve for a particular escalation / issue.•Provide periodic status updates of escalations to respective stakeholders. •Engage with Delivery Services and Vendors as required. •Active representation within control rooms for important releases and task force.•Compliance report is shared with respective BU’s to improve delivered services and determine health status of the services.

55 Collins Street Melbourne

• Manage technical service restoration for High Priority and important Incidents within ANZ’s technical environment.o Ownership of the technical service restoration plan;o Coordination & Escalation of issues preventing technical restoration;o Structured approach to problem solving and decision making.• Act as the central communication point for technical activities during incidents – all High Priority and important issues as required;• Manage technical resources for on-going problem resolution, service improvement and/or task force initiatives;• Develop strong working relationships with support teams, management and liaise with areas as required;• Functionally lead the virtual recovery team formed to recover, restore and stabilise service;• Train and mentor other support resources in process and techniques used to recover and restore service.

Melbourne, Australia

Lead, Manage & Develop the Support Team• Deliver Key KPI’s for turnaround time & SLA Adherence• Handle escalated queries from internal/external customers escalating further as required ◦ Act as an escalation path into Global Recovery / Global Problem Management Teams for their area.◦ Lead recovery efforts as required in response to service impacting incidents in their area of accountability.◦ Take standard approach to technical diagnosis, investigation and recovery, utilising defined techniques and frameworks.◦ Document the root cause of an incident or initiate a problem investigation and track remedial actions.◦ Participate in the Recovery / Problem / Incident Community of Practice.

Melbourne

Provide technical support to the Application user community by providing 2nd level technical support analysing issues, responding to users queries and taking corrective action where required. •Respond and manage 2nd level service requests to investigate technical system incidents, problems and user queries•Manage reference data and configuration changes to suit user requirements•Manage day-to-day queue of technical SME area, which includes taking business calls.•Understand and manage all support team processes, tools and deliverables•Follow appropriate Financial Reporting Governance (FRG) guidelines and processes•Provide technical support to Business Analysts in resolution of business incidents/ queries and work requests•Provide functional consulting across internal ANZ teams

Lead, Manage & develop the Application Support Team• Ensure changes and trends are communicated to the stakeholders • Deliver Key KPI’s for turnaround time & SLA Adherence• Root Cause Analysis for ongoing issues and derive appropriate solutions• Handle escalated queries from internal/external customers escalating further as required • Identify impacts of proposed changes including introduction of new systems, processes, changes to existing systems, changes to structures or procedures ensuring compliance with group standards for operation risk control • Propagating documentation to the relevant parties

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia