Robert Blake Email & Phone Number

Wigan, United Kingdom

Manchester, United Kingdom

Preston, United Kingdom

Advising clients on their options regarding debt and solutions to those debts.

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Wigan

Managing a team of 14 in a sales and service environment to up sell to an existing customer base by outbound call delivery.Identifying needs and trends to create and deliver training on new and current campaigns to a team of 14 agents. Creating systems to provide management information to ensure the timely and accurate monitoring of productivity..Creating.

Warrington

Sales manager of a B2B cross sell and new acquisition campaign in a utilities environment. I have managed 10 agents with and without a dailler.Managing the quality process, agent and relationship with the client in relation to quality.Creating and implimenting bonus structures and incentives.

I manage a team of contact centre advisers, completing quality monitoring, taking escalation calls and completing 1-2-1s. I also complete the operation managers role on a regular basis managing the 50 adviser contact centre in real time.

General dutiesManaging teams of between 6 and 14. Quality monitoring and providing feedback to individuals' on their work in order to promote and encourage a culture of customer service excellence and to ensure objectives are met and recognising and developing potential amongst my team.Communicate with my team, ensuring team members are aware of and.

Managing and completing the offsite archive process. Dealing with requests for files, sending files and producing and managing a destruction process. During my time doing this I was nominated for an award by another department for my work. Managing the retention of electronic information stored in an electronic archive. Providing answers for complex.

Processing a high volume of Childminder, Day Care, Social Care and voluntary Childcare Register forms to a high standard. Producing the work weekly statistics for my team.Working within a small team and also within my department to foster a team feeling to facilitate the transfer of knowledge and also to help build support networks.

Manage a staffing database of 1000 people and producing staffing details for each race meeting.

Creating a process for a new badge ID system, documenting the process and training others on the new process.Staffing requests from racecourses managers.Collecting, collating and inputting staffing requests into the system and dealing with raising any anomalies with managers to prevent incorrect staffing levels.Processing returned requests to work in an.

Double entry book keepingPaying foreign Invoices and Identifying and rectifying queries on invoices.Running a cash bookCredit card reconciliation

Certificate, Social Sciences

Hnd, Business/Commerce, General

Education record

Education record

Science Ax2 Maths B

Hnd, Business Studies

Psychology Sociology and Biology)