Robert (Bob) Converse Email & Phone Number

Brookings, Sd, Us

Brookings, Sd

*Inspection of parts visually and by measurement specs both In-Process and at Final.*Approve or Reject parts based upon specs and visuals. *Ensure paperwork is correct prior to shipping product.*Verify or create certifications when required. Notify supervisor of discrepencies.*Verify PCC sheets, blueprints, and work orders match.

Brookings, South Dakota

*Certified for forklift and electronic pallet jack operations.*Transfer finished product from production areas to storage racks.*Prepare pallets of product for shipping by wrapping, staging or loading trailers, and completing necessary paperwork.*Fill multiple orders while maintaining high level of accuracy.*Clean and scrub warehouses, dock, and corridor.*Distribute packaging materials to and from production departments.*Cycle count return of supplies to ensure accurate inventories.*Create and submit production reports to Supply Chain Lead and Warehouse Supervisor. *FEFO/FIFO Inventory assurance.*Continuous process improvement ideas, suggestions, and implementations.

Madison, Sd

*Operated presses, hourly quality checks, trained new employees.*Quality Inspector. Audited assembly parts, two "quad" measurements of parts per shift.*Signed off or rejected start-ups or changeovers.*Processed incoming products.*Operated forklift to retrieve and warehouse suppplies.*RoHs testing of plastic materials.*Red-Tag non-conformance product.*Complete shift reports for quality and production for shift-to-shift communication.*Trained new employees, cross-trained employees.

Rapid City, South Dakota Area

*Data Entry of new customer pre-need policies.*Inbound and Outbound phones from agents and customers regarding policies.*Texas Compliance contracts, modification letters, miscellaneous paperwork.

Rapid City, South Dakota Area

*Inbound and outbound phone calls from escalated comsumers.*Create consumer cases in Ecase*Continuous follow-up until case was completed, offered concessions when needed for consumer satisfaction.*Recognized by Director of Operations for exceptional performance.*Trained new employees (side by sides)*Utilized "Ulysses" customer service module for customer satisfaction.

Madison, Wisconsin Area

*Created from scratch an LGBT non-profit, 3-season, volleyball league in Madison, WI. *Created the League's Board of Directors, including writing position descriptions and recruiting officers. *Managed League advertising, sponsorships, membership drives, and league statistics.*Created meeting agendas and directed board meetings.*Constant communication with players, board members, and sponsors.*Managed and led the league to it's intial success.

Madison, Wisconsin Area

*Outbound Call current TDS business customers for upgraded and new sales.*Assisted team members to increase team sales.*Worked with Business Sales & Service Center (BSSC) on order completions or corrections.*Inbound calls from business customers regarding sales and service installs, changes, and disconnects.*Handled business billing issues, scheduled technician appointments, customer service issues.*Programmed switch for installs, disconnect, changes, and number porting.*Handled escalations from managers and supervisors.*DSL and telephony line testing.*Complex data entry and problem solving through Metasolv.*Trainer in each position at TDS (except account executive)*Residential inbound calls for sales.*Residential data entry and follow up for sales.*Door to Door salesperson.

Brookings, South Dakota Area

*Operated Tape Slitters 16, 20, and Lathe Slitters*Packed out medical tape. *Followed each product's operating standards. *Machine Changeovers. *Operated forklift for Drape Department - line supplier. *Operated forklift - Tape Department to bring and remove supplies from the line. *Led a crew of 6 team members.*Quality testing of products.*Started, Updated, and Closed Production Reports.*Trained new employees, cross-trained employees.

Master Of Business Administration (M.B.A.), Business Administration & Human Resource Management, 3.77 - A

Activities and Societies: National Society of Collegiate ScholarsI have 6 classes focused specifically on Human Resource Management for my.

Education record