Robert Bock Email & Phone Number

Fredericksburg, Virginia, United States

Responsible for daily cyber security incident investigation and response, including alerts from email security tooling, EDR, UBA, and security incident intakeManaged email security posture and tooling for Incident Response as the email security subject matter expert, fully testing and implementing multiple email security toolsCollaborated with various security teams to support and improve security programs including cybersecurity education and awareness, DLP, identity and access management, and cloud security response

Bethesda, Maryland, United States

LAN Desktop support Technician. Assisted GEICO executives and associates at corporate headquarters with desktop troubleshooting and support. Supported GEICO’s rapid response to COVID-19, deploying assets to drive GEICO's workforce from primarily on-site to fully remote

Bethesda, Maryland, United States

Help desk technician. Responsible for level one support for all employees and contractors. Duties included Tier 1 troubleshooting over the phone and remote support programs, Remedy ticket handling, customer service, supporting and creating technical documentation for troubleshooting a wide array of technical issues including Windows, Microsoft Office suite, VPN access, Air Cards, Airwatch management of cellular devices, multiple types of laptop and desktop systems, printers, Active Directory, SCCM, and other custom applications. Also responsible for training and onboarding of new technicians, developing a departmental training manual, and user profile creation for various telecommunication programs. Selected as one of two Help Desk Technicians to support GEICO special projects as a member of the travel LAN team.

Fredericksburg, Virginia, United States

Primary responsibilities included assessing potential customer business needs and selling appropriate auto, liability, and business insurance accordingly.

Fredericksburg, Virginia, United States

Fredericksburg, Virginia, United States

Associate Of Science - As, Cybersecurity

In Progress, Computer And Information Systems Security/Information Assurance