Robert Bohrer Email & Phone Number

Robert Bohrer is a Recent Graduate with Masters in Public Health.

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  Senior Process Associate

  Genpact

  Apr 2022 - Jun 2023 - Bridgewater, New Jersey, United States

  ● Interacted with complainants and obtained essential information required to document technical complaints.● Provided additional customer service and support to meet the needs of the complainants.● Utilized customer service database for complaint processing in accordance with established SOPs and WorkInstructions.● Facilitated communications between manufacturer and consumers regarding technical complaint processing andresolution● Reviewed and updated complaints and processed within required timelines● Interacted with internal and external manufacturing sites regarding product technical complaints, monitoredcomplaint activity for assigned manufacturing sites.● Verified status of reports as product technical complaints and performed their processing, entry, and close out● Compiled and distributed monthly reports to assigned manufacturing sites listing monthly complaint activity.● Interacted with Customer Service, Medical Information, Pharmacovigilance and other company departments regarding the identification and evaluation of technical complaints.