• Perform quality assurance reviews on properties in post-sale to be conveyed to HUD• Work directly with client to ensure all FHA and client business rules are followed• Work directly with inspectors/contractors/insurance vendors and internal teams to ensure property preservation is complete through conveyance• Responsible for developing and maintaining all training materials• Responsible for training and developing all new HUD Compliance & Conveyance Analysts

• Performed customer service with the intent to retain customers wanting to leave• Entered customer information into multiple databases• Negotiated prices with customers to try to retain them• Took payments on customer accounts over the phone

• Trained new employees through side-by-side training• Handled all team related activities and managed team events• Performed inbound/outbound calls in high call volume call center• Negotiated with customers on charged off accounts• Took detailed notes in database for better customer follow-up• Took payments on customer accounts over the phone

• Managed 3-5 employees• Responsible for scheduling for all employees, including time off requests and Vacations• Performed Monthly Profit and Loss reports and weekly audits on transactions and receipts for loss prevention and development opportunities for employees• Responsible for all inventory management

• Labeled all mortgage documents in company wide database• Prepared hard copy of loan documents to be scanned into the company database• Preformed customer service to internal customers to help them with retrieving loan documents for specific loans

• Responsible for reviewing all administrative workflow throughout the company• Ordered supplies for the company office• Responsible for processing all incoming and outgoing mail and the management and training of all company mail clerks• Received many hours of leadership and management training through various company programs• Managed the company living quarters, including assigning rooms, managed housekeeping functions also organizing and managing work parties for company functions